• Research, develop and analyze new technical solutions in other to take on new technical challenges.• Managed all aspects of IT support Services including desktops & laptops running Windows (OS) and Apple Mac OSX using applications, service packs, patches and updates to complete its installation process.• Trained few technicians on chip level repair. • Diagnose, test, carried out chip level repairs on computer systems, smartphones (iOS, Android) and technological equipment.• Demonstrated professionalism with customers while working to resolve complaints, problems or respond to questions.• Installed computer security applications, dives and suggested additional security measures to protect the system safe from spies, hackers, and other risks.• Configured, installed and monitored car tracking device system [using both GPRS and GPS locator].

• Repaired and troubleshoot iPads, iPhones, android phones and tablets issues (both hardware and software). • Conducted online research and worked through problems to resolve issues.• Installed IT systems, troubleshoots hardware problems and provided technical guidance, assistance, and follow-up on customer questions.• Installed and configured Pc Windows (OS) 7, 8.0, 8.1,10 and system software, service packs and updates.• Pro-actively managed, monitored and provided full technical support both physically and remotely.• Installed, configured and maintained Intercom System, Home Security, and CCTV systems.• Reduced customers’ hardware replacement by 20% and increase repairs by35% while increasing clients’ productivity by 30% due to the optimal level of system performance.• Received online training and certification from Career Academy (UK) to represent the brand, Explaining technical functions of systems and mobile devices and guide product selection by customers.

• Gained abundance of knowledge while working in this position resulting in faster problem solving; service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures, and printer problems.• Expanded background knowledge in windows, Mac, IPhone and android usage implementations and reconfiguration with effective service rendering increased by 35%.• Created environment supporting high-quality customer experience boosting sales by 30%.• Achieved high level of customer satisfaction through patient methodical approval to problem resolution, turning tense situation with customers into positive outcomes using great interpersonal and essential communication skill.• Demonstrated professionalism by explaining technical information in clear terms with customers to promote better understanding while working to resolve complaints, problems or respond to questions.

- Installed, configured and maintained Home security and CCTV systems.- Fabricated and produced fiber dish by casting, molding and foil lying with the use of chemical material, metals and mats of different sizes 3mtr, 4mtr, 5mtr.- Installed /configured of intercoms systems while maintaining systems integrity by monitoring performance: correcting error condition.- Satellite dish installation and configurations to its various satellite transponders using its longitudinal and latitudinal directions.- Decoder system upgrading, downgrading and repairs i.e. mpeg 2, 4 respectively.- Maintained data and voice communication by installing and configuring data lines of relocating telephone equipment; installed and maintained telephone software.- Configured, installed and monitored car tracking device system [using both GPRS and GPS locator]