•Develop, maintain and test Contingency and Disaster Recovery plans with the location management and operations teams according to Company IT Policies.•Effectively communicate and educate location management team and users to ensure understanding and adherence to Company IT Policies.Ensure all IT security requirements and electronic data protection, privacy.•Perform basic troubleshooting and support of all systems, engage external support vendors as appropriate and manage system service levels.•Active IT capital and expense budget planning for the location and management of the IT department operating budget.•Provide effective communication and collaboration with Company IT Management on the technology needs of the location. Maintain clear communication and information exchange with Company IT Management to ensure optimum sharing of technology issues and solutions and support corporate technology requirements and initiatives as appropriate (eg Global Personalization, System Changes/Updates, etc).•Provide clear project and change management programs, conversion and training schedules and communications as required for all system changes to effect a positive change experience and reduce system outage time.•Manage and motivate any subordinate staff to achieve high levels of job satisfaction and productivity. Provide for the professional development and training of personnel that report to this position.•Analyze system problems and assist in the problem resolution as required including seeking external assistance if required.•Become lead technical contact and owner of guest high-speed internet and in-room entertainment service delivery. Assist with deployment, management, problem escalation & resolution and training.•Assist with the introduction of new technologies into operations.•Able to work both independently and as a contributing team member with little supervision.