Results-oriented professional with over 15 years of experience in ELV, smart technology solutions, automation, IoT, and digital transformation businesses. Currently, working as an ICT Division Deputy Director at AASA Group, EII Capital (formerly known as EMMAR Industries and Investment). Successfully managed numerous ELV, Smart Automation and IoT projects, delivering them on time and within budget. Key areas of expertise include project management, IT services delivery, technology project division operations, sales account management, and smart solution designing

Dedicated and results-driven Service Delivery Manager with over 8 years of experience in the ELV Division at Alpha Data LLC Dubai. A proven track record of delivering exceptional performance and achieving divisional profitability through effective project operations, IT project services delivery, team management, and resource planning. Demonstrated expertise in handling complex projects, managing annual maintenance contracts, conducting tender reviews, and ensuring meticulous management of contractual tender documents. A visionary leader with strong analytical and problem-solving skills, committed to delivering excellence and fostering long-term client relationships.

Spearhead the definition and implementation of a robust commercial strategy, resulting in achieving customer service excellence and surpassing annual financial targets.• Successfully deliver optimal operational solutions for all existing and future components of the ELV (Extra Low Voltage) business within the UAE market.• Evaluate and implement a streamlined organizational structure and proficient team to consistently provide cost-effective solutions.• Ensure the fulfillment of financial objectives and maintain high levels of customer satisfaction, aligning with set operational targets.• Monitor and control operational expenditures, ensuring adherence to agreed budgets.• Develop and implement systems for reviewing operating costs, ensuring alignment with forecasted revenue.• Strategize and implement an efficient structure for operational and project management excellence.• Provide effective management and motivation to team leaders and project engineers, fostering a culture of service excellence.• Uphold the accuracy and quality of service delivery to meet business and client expectations.• Drive Business Process Improvement initiatives throughout the organization, fostering transparent communication internally and externally.• Oversee and manage all operational activities, promoting best practices and ensuring accurate forecasting and flow management.• Plan the optimal allocation of human resources, establishing organizational structures, delegating tasks, and defining accountabilities and schedules.• Foster effective teamwork and conduct successful meetings to align priorities and streamline processes, effectively managing workflows.• Monitor performance metrics and implement improvements to enhance employee productivity and overall performance.• Develop Business Improvement standards to ensure consistency across teams and departments.

 Attending preliminary client discussion meetings for project commencement, project flow formulation. Attending project design meeting & making concept reports, project related progress reports, planning reports, minutes of meetings and correspondences to the project team. Complete Project Management during construction phase. Preparing the Project schedule and monitoring the project. Verifying design drawings documentation and calculations. Involving in Manpower Planning for the organization. Involving in the Budget and project Commercials. Maintaining the Cost control in Project Execution. Providing the Design Concept for pre & Post Tender for all the projects. Responsible for the team of 20 for the project execution and design.

 IT Distribution and Marketing –  Security Products for Military – Project Estimation and tendering. Technical Analysis and BOQ preparation.  Monitoring Commercial side of the Projects. Estimating management cost and Execution Project Progress reporting and Monitoring  Selecting New products, Services into Product Portfolio. Recruitment of Technical Skilled resources into project team