▪ Receive orders from platform and prepare AWB and Invoices. ▪ Making deals with wholesalers, arrange payment methods and delivery process with warehouse. ▪ Track and follow up pending orders, backlog status and refunds as per the SLA. ▪ Handle customer complaint and respond to their inquiries. ▪ Discover any technical issues at dashboard and assign tickets to developers' team. ▪ Oversee inventory levels to ensure they meet customer needs, and demand when necessary to avoid any shortages. ▪ Coordinating and working closely with the marketing and finance department. ▪ Making analysis about products’ margin to apply promotions effectively. ▪ Generating sales reports Daily and weekly