Experienced Quality Assurance Manager with a proven record of delivering improvements for numerous leading brands. I have managed teams both small and large, internationally. Expert in creating and implementing robust Quality frameworks to support CX improvement strategies as well as ensuring operations remain compliant with all regulations.I've worked in the call centre environment for over thirteen years now and have vast experience in all aspects of call centre operations.I particularly enjoy and have a strong passion for reviewing processes as well as implementing changes to accomplish smooth delivery and execution on the firing line.
Listed skills include Customer Service, Diamond Jewelry, Rough Diamonds, Call Centers, and 6 others.