• Provided customers with all required information related to the Mashreq NEO products and services with delighting them with a superior customer service.• Provided guidance in areas of professional matters as requested or needed.• Applied FCR concept for all customer's inquires.• Prioritized and achieved multiple tasks, establishing and meeting deadlines.• Followed up all customers related issues and provide timely feedback to NEO Mashreq Egypt High Customers.• Adhered to… Show more • Provided customers with all required information related to the Mashreq NEO products and services with delighting them with a superior customer service.• Provided guidance in areas of professional matters as requested or needed.• Applied FCR concept for all customer's inquires.• Prioritized and achieved multiple tasks, establishing and meeting deadlines.• Followed up all customers related issues and provide timely feedback to NEO Mashreq Egypt High Customers.• Adhered to Customer Operations Department policies and procedures.• Provided customers with superior recommendations and actions, and be a driver for customer's satisfaction and Loyalty.• Performed standardized activities and tasks efficiently and effectively. Show less