-Hardware skills: test & identify various pc hardware components and replace broken parts with new & working ones.-Problem-Solving: check for employees’ issues and proceed to solve them as fast as possible.-Data Organization: Organize, manage and backup the factory’s data with the highest organizational standards.-Networking skills: Examining how we configure the switches, firewall, and access points for networking skills. Furthermore, problem-solving abilities.-Caring about employees’ laptops & desktops and screens by checking in a continued manner their status and performance.

Disassembled computers to perform diagnostics and check for repair needs. • Researched and identified problems with computers and advised staff and clients on plans of action. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Updated and installed new software on desktop and laptop computers to maintain latest technology. • Maintained and repaired peripheral equipment such as Hard Disk and RAMS, recommending upgrades and replacements. • Analyzed issues to identify troubleshooting methods needed for quick remediation. • Linked computers to network and peripheral equipment.