Ibrahim Sajid Email & Phone Number

London Area, United Kingdom

Sheffield, England, United Kingdom

Islamabad, Pakistan

Head of Product and Digital - led one of kind transformation of the largest Microfinance Bank in Pakistan with 2.2 million customers through enabling Digital Financial Services, with a focus on providing access to financial services to underbanked and underserved urban and rural customer segments.End to end responsibility of product innovation, growth and.

Pakistan

• Accelerating Digital and Financial Transformation of the Agriculture Sector in Pakistan. Key responsibilities included:
• Creating Mobile agricultural services and products on IVR, SMS, Call Center and Mobile App to improve the efficiency and cost-effectiveness of the agriculture sector.
• Developing Mobile Applications based on in-depth research of the agriculture and livestock sector, providing farmers hyper-localized weather info, direct crop advisory services and best practices in the farming industry.
• Digitizing the value chain, both up and down stream, for farmers to sell their produce to the end consumers without the involvement of numerous middle men, and, also to purchase Agri-inputs.
• Offering a wide array of initiatives and services to the farmers, such as interest free loans, subsidies and access to consultancy and advisory services regarding crops and fertilizers.

Pakistan

• Lead the Business to Business, Business to Government & Business to Consumer Segments, Enterprise Solutions and Customer Value Management Portfolio.
• Business and Consumer Segment Planning, Product Pricing and Overall P&L responsibility of the Segment Performance
• Business and Brand insights, Reporting & Analysis and Performance Management.
• Designing the overall Strategy, Forecast and Yearly plans for B2B, B2G & B2C segments with overall solution proposition according to the needs of Government, Corporate, SME/SOHO and consumer markets.
• Direct and Alternate Channel planning and development for improved market reach
• Prepare long term strategic plan for Mobile, Fixed and ICT products families in line with the company’s corporate strategy

Islamabad

• Segment Planning, Product Pricing and Overall P&L responsibility of the Segment Performance
• Channel Planning, Payouts (Incentives & Commission) Development, Channel Development and Trainings
• Business Intelligence, Reporting & Analysis and Performance Management.
• Designing the overall Strategy, Forecast and Yearly plans for GCSS & ESS Channels covering GCSS segment with overall solution proposition according to the needs of Corporate and SME/SOHO markets.
• Formulate, manage and allocate the Trade Marketing annual budget across the segment nationwide
• Implement and standardize business processes focusing on organizational excellence objectives.Key Achievements:

Karachi

• Heading the Production of Visuals and Content at Daraz.pk for Asia Markets (Pakistan, Bangladesh & Myanmar)Responsibilities:
• Managing and Improving the Production Process
• SEO based Content Optimization
• Managing on Site Visual Aesthetics
• Developing Conversion driven Content Strategy development
• Brand development

Lahore

• Worked as Associate Professor teaching Photography and Visual Aesthetics to the 6 month Diploma in Digital Photography and developing the curriculum for Photography and Visual Aesthetics for the Undergraduate and.
• The importance of seeing
• How to read an image
• Design as a philosophy
• Technical aspects of Photography
• Photography Theory

Pakistan

• Worked as Assistant Manager Marketing managing the P&L of all regional products and services.Responsibilities:
• Business Analysis: Analyzing existing and new business opportunities at the regional level using BI system and improve upon the analytics to enable regional management to take appropriate business decisions.
• Market Research: Conducting market research at the regional level to gain detailed insight regarding customer’s needs and perceptions thereby enabling management to provide the customer with the ideal product along.
• Geo Marketing: Identify areas for network expansion in coordination with regional sales and engineering teams. Locking and monitoring the targets for coverage requests. Ensuring effective network utilization by.
• Channel, Network, Visibility & Promotion Mapping: Ensuring channel presence in areas which are being covered through new rollout. Identifying areas where channel is weak and ensuring adequate channel presence to ensure.
• Segment development in region: Be responsible to design implementation plan for national wide segments and design local segment strategy and plan, ensuring right product offering to the right segment of subscribers via.

Develop and maintain Segment business plan: Development of tactical plan to align overall business strategy with on ground channels. Managing Profit and Loss of the SME, Corporate, SOHO & M2M business. Ensuring that the GA, Net Add and market / revenue share targets are delivered upon without any compromise on churn and ARPU levels. Development of tactical.

Analyzing postpaid sales, revenue & churn for the Corporate, SME, Consumer and Data Sales nationwide.Postpaid Sales strategy & planningProcess & policy improvement for the postpaid sales department.Serving as mediation between postpaid sales and other relevant departments for the implementation and execution of different work streams.Providing day to day.

Ensuring retention of accounts handled.Relationship Building and rapport development with the top tier of the companyProviding high level of corporate services to the corporate customer base.Resolving all sorts of issues raised by the corporate customers Promoting new products and services.Maintaining a high collection percentage of payments from corporate.

Providing urgent solution to queries/ complaints forwarded by the Relationship Executive/Officers.Assisted the Relationship Executives/Officers in order to facilitate concerns/issues pertinent to the Corporate Accounts with respect to the Post paid subscriptions. This encompassed the activation of the number, billing issues and any post sales.

Network Complaint handlingAssisted Corporate Support unit in order to facilitate concerns / issues pertinent to the Corporate and / or Individual Accounts with respect to the Postpaid subscriptions. This encompassed the activation of the number, billing issues and any post sales modifications. Assisted Correspondence unit taking care of the cases addressed.

Handle inbound customer queries to provide customer satisfaction as one call service To keep abreast with the latest information with respect to the products, policies and procedures of the company in order to handle inbound customer queries and complaints effectively and efficiently. Provide One Call Service on all calls as per company SOPs. To follow up.

Writing articles, cover-stories and reviews for the youth magazine, The Red Magazine.Handling the production of The Red Magazine and along with it assisting in page making.