Ibrahim Shareef Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

In my role as Client Project Manager at Thomson Reuters, I oversee the successful delivery of professional services projects, ensuring that client requirements are met with the highest standards of excellence. My responsibilities include:• 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗳𝘂𝗹𝗹 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗹𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝗳𝗿𝗼𝗺 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗶𝗼𝗻, coordinating cross-functional teams and maintaining alignment with client goals.• 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗽𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻, developing tailored project strategies that optimize resources and timelines.• 𝗦𝗲𝗿𝘃𝗶𝗻𝗴 𝗮𝘀 𝘁𝗵𝗲 𝗽𝗿𝗶𝗺𝗮𝗿𝘆 𝗽𝗼𝗶𝗻𝘁 𝗼𝗳 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗳𝗼𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀, fostering strong relationships and maintaining clear, proactive communication throughout the project.• 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗻𝗴 𝗰𝗹𝗼𝘀𝗲𝗹𝘆 𝘄𝗶𝘁𝗵 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁𝘀, including Sales, Product Development, and Compliance, to align project deliverables with Thomson Reuters' service standards.• 𝗖𝗼𝗻𝗱𝘂𝗰𝘁𝗶𝗻𝗴 𝗿𝗶𝘀𝗸 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗶𝘀𝘀𝘂𝗲 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 to ensure smooth project progress, mitigating potential setbacks through proactive planning.• 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗺𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀 to drive efficiency and continuous improvement within project workflows.• 𝗣𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘁𝗼 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆, leveraging data-driven approaches to exceed client expectations.With a focus on professional services delivery and client satisfaction, my role emphasizes maintaining a high level of service quality, aligning with Thomson Reuters’ reputation as a global leader in information and technology solutions.

Dubai, United Arab Emirates

As a Project Manager at Pagero, I drive the delivery of automated AR & AP e-invoicing solutions across the Middle East, Asia, and Africa, tailoring project plans based on scope and deliverables. My role focuses on leading complex projects, ensuring stakeholder alignment, and delivering high-impact results.Key Responsibilities:- Lead cross-functional teams in delivering large-scale e-invoicing projects, coordinating with internal teams and external stakeholders.- Develop project plans and allocate resources for optimal efficiency and timelines.- Liaise between business and technical teams, translating business requirements into technical actions.- Mentor and coach colleagues, improving project delivery standards and internal knowledge-sharing.- Communicate effectively with key stakeholders, ensuring clarity in project scope, deliverables, and progress tracking.Key Achievements:- Successfully led nationwide e-invoicing launches in Saudi Arabia and Malaysia, collaborating with semi-governmental entities and large enterprises.- Acted as the primary point of contact for Saudi tax authorities, handling compliance and technical troubleshooting.- Concluded year 2023 delivering projects with 100% satisfaction rate.- Contributed to establishing the Project Management Center of Excellence, conducting training workshops to enhance project management skills within the organization.- Played a key role in designing a comprehensive Project Management training program, benefiting both new and experienced project managers.- Managed critical projects in Malaysia for leading automotive dealers, such as Mercedez Benz and BMW, in collaboration with partner Keyloop.

Gothenburg Metropolitan Area

In my role as an Application Consultant, I served as a solutions specialist for the Pagero Network platform, working with cross-functional teams to implement and configure services that drive operational success for our clients. My responsibilities involved leading implementation projects, training clients, and providing ongoing support to ensure smooth adoption of our digital solutions.Key Responsibilities:-Acted as a solutions specialist in large-scale cross-functional projects, providing tailored solutions to meet client needs.-Led project implementations, from planning to execution, ensuring timely delivery and service enablement.-Configured and tested applications, ensuring they aligned with customer business processes.-Trained internal and external stakeholders on the Pagero platform, enabling better product utilization.-Engaged in presales activities, identifying opportunities to enhance customers’ digital services and processes.-Created and maintained comprehensive internal documentation to support implementation and training efforts.Key Achievements:-Led the implementation of the Saudi Arabian market's country-wide e-invoicing solution during the generation phase, a critical milestone for our clients.-Developed and maintained key documentation for the company, serving as the go-to resource for both internal and external stakeholders.-Delivered training to stakeholders on using and optimizing our system, significantly improving customer satisfaction and operational efficiency.

Gothenburg, Sweden

As the founder and lead consultant of OnPoint Agency, I deliver cutting-edge solutions in graphic design, web development, and branding. My agency focuses on creating high-impact digital experiences for clients in a range of industries, from startups to established enterprises.Key Responsibilities:-Provide end-to-end services in web design, graphic design, and branding, including client consultations, creative direction, and project execution.-Develop custom websites and branding strategies tailored to client needs, ensuring high-quality outcomes.-Manage client relationships, project timelines, and deliverables, ensuring smooth project flow and on-time delivery.

Gothenburg, Vastra Gotaland County, Sweden

As the Operations Manager overseeing a team of 25 agents and three product specialists, I led efforts to improve both service efficiency and customer satisfaction for our client Samsung across the Nordic region. I was responsible for driving key performance metrics, managing team performance, and optimizing support operations.Key Responsibilities:-Supervised a team providing multi-channel support across mobile, TV/audio devices, and white goods in five countries (Sweden, Denmark, Norway, Finland, and Iceland).-Led initiatives to streamline operations, reduce average handling time (AHT), and enhance overall service quality.-Managed recruitment, performance evaluations, and salary negotiations for the team, ensuring consistent motivation and high performance.-Provided training and coaching to agents, promoting development in problem-solving and customer interaction.-Conducted forecasting and strategic task delegation to meet service-level agreements (SLAs).Key Achievements:-Successfully led a project to reduce AHT from 11.4 to 6.5 minutes, far exceeding the target of 7 minutes.-Achieved a significant increase in customer satisfaction (CSAT) from 71% to 93%, surpassing the 88% target.-Led cross-functional collaboration on projects aimed at improving support efficiency and enhancing team capabilities.

Substituting teachers in various high schools and secondary schools in both long term and short term. Mostly teaching maths and natural sciences but also English.

Master'S Degree, Pharmacy

High School Graduate, Natural Sciences