• Looking after tele sales operations of Jin Jidosha – Japanese used Automobiles Campaign.• Supply used cars using the effective export procedures for major regions around the world. • Plan and prepare presentations for clients & prospects.• Stock and connections with Japanese auction groups.• Stay abreast of changes in the online sales environment and trends.• Ensuring effective internal communications amongst operation team members and across the organization.• Collaborating with senior management and stakeholders and defining project scope, goals, and deliverables in support of business mission.• Maintaining clear lines of communication with all stakeholders in order to achieve clarity of understanding regarding aims and objectives.• Bridging the gap between the consignees and shippers.• Follow-up at every stage with shipper & origin office.• Keeping track of the air/sea shipments and updating the consignee.• Follow-up for Pre-alert documents with origin office.• Share documents with consignee for approval and checking.• Update to consignee for shipment arrival.• Track shipment till consignee premises.• Taking queries and updating customers about the shipments statuses.• Compliance and share weekly operation sheet to customer as per requirement.• Follow-up with relevant shipping company and ensure for compliance.• Real time correspondence, and try level best to make customer more successful.• Identifying and assessing customers’ needs to achieve satisfaction• Manage large amounts of incoming calls• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/tools.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Taking stake holders on board, bringing them in a comfort zone. Make sure customers requirements are fulfilled. Regionally distribution of complaints.

Taking stake holders on board, bringing them in a comfort zone. Make sure customers requirements are fulfilled. Regionally distribution of complaints.