Ibrahim Alaskar Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

• Provide comprehensive IT support to a diverse range of clients, including troubleshooting hardware and software issues, networking problems, and system failures.
• Develop and implement IT policies and procedures to ensure security, efficiency, and compliance with industry standards and regulations.
• Manage IT projects from inception to completion, including planning, budgeting, resource allocation, and timeline management.
• Collaborate with cross-functional teams to integrate new technologies and enhance existing systems to meet evolving business needs.
• Train end-users in best practices for using IT resources effectively and securely.

Riyadh, Saudi Arabia

• Provided advanced technical support to clients, troubleshooting complex hardware and software issues via phone, email, and remote desktop tools.
• Resolved escalated technical problems efficiently, ensuring minimal disruption to business operations and customer satisfaction.
• Acted as a subject matter expert for specialized software applications, offering in-depth guidance and assistance to end-users and junior support staff.
• Contributed to the development and improvement of support processes and workflows, leveraging ITIL best practices to enhance efficiency and effectiveness.

Riyadh, Saudi Arabia

1-Developed a website utilizing OutSystems program.2-Managed the cycle of (initialing, setting up and handover) of Cisco jabber system.3-Initialize and connected new IP Telephony by using Cisco Unified Communications Manager (CUCM).4-Business as usual support to IT deanship (communication and Application) departments