- Assist potential clients with initial inquiries and inquiries regarding visas, green cards, and citizenship- Maintain accurate and up-to-date records- Perform necessary analysis and provide expert recommendations for immigration options- Assist clients throughout the immigration process, including:* Establish/maintain communication with client* Establish/maintain client files* Perform clerical and administrative duties

- Manage ANSAR's legal clinic, which includes supervising and overseeing staff-members.- Collaborate with stakeholders and law firms to service clients' legal needs.- Create business, policy, process, and procedural manuals, and ensure staff members’ and clients' compliance with said manuals.- Assist potential clients with initial inquiries and inquiries regarding visas, green cards, and citizenship.- Perform necessary analysis and provide expert recommendations for immigration options. - Coordinate, review, and update organizational and accounting policies and procedures.- Adhere to regulatory guidelines and filing deadlines.- Oversee the development and submission of Professional Service Agreements.- Create cultural and policy awareness training materials for staff members, clients, and community members; and- Conduct research on relevant rules, laws, and regulations, and draft and prepare legal memoranda and immigration forms.

• Identified banking and investment opportunities for bank clients by efficiently profiling all areas of their financial situation.• Assisted customers with their lending needs by offering HELOCs, HEILs, auto loans, secured and unsecured personal lines of credit.• Worked closely with financial advisors to develop and implement a wide variety of investment planning recommendations.

• Served as primary point of contact for vendors and suppliers.• Managed business finances, including vendor payments.• Monitored income expense sheets to track and adjust business expenses.• Researched public reception of products and services and using information gathered to guide strategy development for the business.

• Managed daily activities for credit team of 7 employees to meet productivity goals and ensured accurate and timely processing of credit files from initial file submission to offer letter issuance.• Led team by distributing work, reviewing and approving processed applications, and ensuring all team members achieved their daily targets.• Trained over 40 mortgage advisors and staff. Responsible for maintaining updated training materials with new developer projects and market impact analysis.

• Assisted in initializing, drafting and executing The Remedial Solution System, a unique debt counseling service for customers facing financial difficulties during the recession. • Analyzed and processed remedial solution applications and recommended solutions for distressed customers.

• Developed expertise in financial statement analysis for self-employed and company applicants.• Obtained credit approval limit of 1.5mm AED (~$400k USD) and deviation authority on mortgage applications within three months of joining.• Involved in preparation of Rhythm of Business MIS report for credit, a monthly presentation to senior management.• Recommended process improvements to track productivity and other MIS reports.

• Nominated to pilot one of Citibank's global initiatives to outsource its local operations to India, based on demonstrated knowledge and expertise. • Served as the primary authority for the credit underwriting outsourcing of credit cards and personal loan business. • Achieved <2% team error rate on reported errors in policy reviews and ensured <2% violation of turn-around time to sales team and customers.• Responsible for the full loan underwriting process, including: implementing support systems, application reviews and processing, implementing robust control and tracking mechanisms, and training staff.• Analyzed and processed loan applications according to policies and made decisions to approve, cancel or reject applications.

• Managed Collection Department, including oversight of 4 employees. • Responsible for handling negotiations with defaulted customers to ensure collection of unpaid debts.• Implemented and authorized risk mitigation programs for defaulted customers and prepared reports.• Built and maintained management information system (MIS) database for collections accounts to track strategy effectiveness and daily productivity.