ResponsibilitiesI work eMarketing specialist I'm responsible for optimizing client web page code and content, and marketing the website. They are required to reach and educate potential clients using social media, public relations and online advertising.SkillsSpecialist in eMarketing I have a knowledge of search engine optimization (SEO), HTML code, keyword research and Web content creation. I'm eMarketing specialist I have good written communication and understands how to conduct online advertising campaigns such as pay-per-click (PPC) advertising.

deal directly with customers either by telephone, electronically or face to facerespond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle inquiries and complaintsperform customer verificationsprocess orders, forms, applications and requestsdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsExperience :knowledge of customer service principles and practicesknowledge of relevant computer applicationsability to typeknowledge of administrative proceduresnumeric, oral and written language applicationsproduct knowledgeKey Competenciesinterpersonal skillscommunication skills - verbal and writtenlistening skillsproblem analysis and problem-solvingattention to detail and accuracydata collection and orderingcustomer service orientationadaptabilityinitiativestress tolerance