Dealing with Austraila Market Coordination with studentsFollow up calls Application submition Maintain physical file record

I was part of the Admissions and Academic Services team for the leading institution in Pakistan for Accountancy programs (e.g., ACCA, CA, BSc, etc.) to help students realize their dream of a rewarding career in the field of Accounting and Finance.• Instrumental in expansion of industrial partnerships with local and international organizations to help students with a streamlined path to internships and post graduation employment opportunities. • Quickly established myself as a… Show more I was part of the Admissions and Academic Services team for the leading institution in Pakistan for Accountancy programs (e.g., ACCA, CA, BSc, etc.) to help students realize their dream of a rewarding career in the field of Accounting and Finance.• Instrumental in expansion of industrial partnerships with local and international organizations to help students with a streamlined path to internships and post graduation employment opportunities. • Quickly established myself as a reliable member of the team by familiarizing myself with all the various programs offered, possible career paths to provide tailored academic guidance to parents and students based off their anticipated career goals, education requirements and financial needs.• Lead initiatives to coordinate educational and program outreach activities that helped promote and increase awareness of our programs, contributing to increase in admissions request each year. • Played a key role in introducing enhancements to the admissions process to provide transparency and tracking capabilities to prospective students thereby significantly reducing volume of daily inquiries around these type of requests. • Helped modernize and mature admission decisioning process through creation of internal playbooks for staff to consider holistic review alongside academic excellence to help improve quality of student intake. • Responsible for overseeing office administration operations for student registrations, student academic record maintenance. • Instrumental in establishment of a detailed alumni and industrial partner relations databases to help liaison student engagements for prospective employment opportunities and professional network growth. • Responsible for establishing standard operational procedures, playbooks and training materials for others on the team for ongoing operations of admissions and academic services. Show less

Leveraged strong financial industry knowledge, stringent auditing methodologies, and exceptional client service and support excellence for this high volume banking institution; accurately processed customer transactions, maintained cash limits, cross-sell of branch banking products, and ensured outstanding client service and support was maintained.• Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit… Show more Leveraged strong financial industry knowledge, stringent auditing methodologies, and exceptional client service and support excellence for this high volume banking institution; accurately processed customer transactions, maintained cash limits, cross-sell of branch banking products, and ensured outstanding client service and support was maintained.• Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans. • Kept current on banking policies and procedures including storage of various business items; hosted weekly meetings and ensured audit details were understood and adhered.• Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances, and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner.• Cross-trained to oversee the ATM custodian initiatives, vault custodian, and as Policy and Procedure Champion for the entire branch - ensured all policies and procedures were maintained.• Trusted by senior management in reviewing proof works for any erroneous and omitted information Show less

• Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained.• Responded to customer inquiries, complaints, and comments daily and determined corrective action for financial services related issues involving account registration, bill payments and online banking.• Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a… Show more • Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained.• Responded to customer inquiries, complaints, and comments daily and determined corrective action for financial services related issues involving account registration, bill payments and online banking.• Promoted the benefits of our company's products rather than the basic information in order to build a better relationship with customers and match them with a product based on their own individual needs.• Assisted in lobby management initiatives; engaged customers in conversation regarding services offered, location of personnel and other related customer service activities.• Tailored my communication to meet customer needs in an efficient and exemplary manner whether via phone and digital banking channels. Show less