Ibrahim Al Rosid Email & Phone Number

Jakarta, Indonesia

Bandung, West Java, Indonesia

• Delivered Comprehensive Reports and Insights
• Provided regular, detailed reports and ad-hoc insights to support data-driven decision-making for various stakeholders using Metabase SQL and Dashboard.Performance Analysis
• Analyzed current business processes to identify improvements in tool usage and flow efficiency, enhancing overall operational effectiveness.
• Conducted deep analytics to understand and address customer churn, implementing strategies to improve customer retention.
• Improved credit score modeling using various ML method such as Weight of Evidence (WoE) to enhance accuracy and reduce FPD.Company-Level Data Visualization
• Developed and maintained data visualization dashboards using Tableau and Superset, providing accessible and actionable insights at the company level.Collaborative Projects

Jakarta, Indonesia

• Supported the Treasury team by streamlining and automating data and reporting processes.
• Managed Balance Sheet (B/S), Profit & Loss (PnL), and Risk reporting for Treasury funds and client positions.
• Reported on KPIs including exchange revenue, trading volume, Weekly-Active-Traders (WAT), new client acquisitions, TKO token market cap, and budgetary information.
• Developed Python scripts for automation and conducted on-chain/exchange analysis using APIs like BscScan, Dune Analytics SQL, CoinMarketcap, and Glassnode.
• Delivered regular and ad-hoc reports, transforming data into actionable insights with visualizations using Tableau, Data Studio, and Datawind.

Jakarta, Indonesia

• Delivered regular reports and ad-hoc analyses.
• Transformed data into actionable insights with visualizations for team use.
• Analyzed daily service performance metrics.
• Handled confidential data following established protocols.
• Provided insights on CS performance, store performance, employee attendance, and other key metrics.
• Collaborated on projects to support data needs, establish metrics, monitor performance, and deliver insights.

Jakarta, Indonesia

• Supervised customer service operations, ensuring quality standards, deadlines, and proper procedures were met, while documenting live chat processes and FAQs for continuous improvement.
• Achieved qualitative live chat and scoring goals, and provided ongoing quality score reports for all agents (daily, weekly, monthly).

Jakarta, Indonesia

• Live Chat Agent handling customers inquiry

Indonesia

As an intern develops automated quality check application using excel macro VBA

President University, Cikarang, Indonesia.

Controlled quality in the Communication and Creativity Division by designing banners, posters, logos, and videos; documenting internal events; managing wall boards and magazines; engaging in external events; and handling all social media platforms (Twitter, Instagram, LINE, email, Ask.fm, YouTube).