Ibrahima Ndong Email & Phone Number

New York City Metropolitan Area

-Strong knowledge of Mac and PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Apple Mac and Apple Mac-specific software, and Apple Mac images.-Able to provide desktop support to VP level executives.-Develop understanding and use of Apple device system administration tools, using JAMF-VPN and remote support.-Facility image management, including pre- and post-imaging procedures.-Collaborate and coordinate device operating system updates, ensuring notifications are sent to EUC team members to ensure consistent IT services are provided across all regions.-Provide first-line support for technical escalations.-Test and optimize client workstations and applications.-Ticket and incident management through ServiceNow.-Access Management: Provisioning and managing access for all end-user computing resources.-Respond to malware virus alerts and take appropriate measures to block, isolate and mitigate risk exposure.-Solid knowledge and understanding of video conferencing equipment and usage, system troubleshooting, and video conferencing system support (Zoom, Teams, Webex, etc.)-Microsoft 365 and Active Directory, Azure and Intune administration, and Exchange Online provisioning: device authentication, maintenance of users, groups and distribution lists.-Able to act as a key high-level escalation point for all technical concerns varying across multiple technology domains related to Mac and Windows.-Acts as a trusted advisor to the business and technology teams and serves as a point of reference for all technology-related matters.

New York City Metropolitan Area

New York, United States

Desktop Support L2-Self-starter with a team focused positive attitude and an attention to detail.-Support IT equipment in large corporate environment.-Provide dedicated, white-glove support to executives end users, ensuring seamless technology experiences, rapid resolution of issues, and proactive maintenance for all desktop environments.-Respond to and resolve customer inquiries and issues via phone, email, remote screen sharing support (Bomgar) and in-person.-Ensuring minimal downtime for all users, remote and in-office.-Spent 60% of the time supporting remote users, and 40% in-office users.-Knowledge of JAMF, Intune MDM, AirWatch & SCCM.-Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service-levels.-Mid-level application support experience with Microsoft Office, Exchange, Outlook, and Active Directory.-New hire setup, Termination, Loaner program and Hardware Disposal.-Imaged Macs and Windows laptops to latest approved O.S.-Knowledge of VPN’s (Global Protect).-Support mobile devices IOS/Android.-Performed all laptop refreshes on a weekly basis.-Backup, restoration, and migration of user data.-Use of Flexera for asset management.-Ability to Collaborate with other teams to resolve complex issues.-Strong interpersonal, written, and oral communication skills along with relationship-building skills.-Work out of a ticketing system (Remedy).-Use of Remote Tool Bomgar and Citrix.-Maintain accurate and detailed documentation of all support interactions, troubleshooting steps, and resolutions.

New York, United States

Manhattan, New York, United States

-Respond to and resolve customer inquiries and issues via phone, email, and in-person.-Troubleshoot and resolve computer, peripheral and audio/visual hardware, and software issues.-Imaged 60+ laptops and Desktops on a weekly basis.-Setup and deploy workstations, printers, and desk phones.-Performed Desk Moves and relocations.-Breakdown of technology equipment (De-Installs).-Setting up Conference Rooms.-Mobile support - iOS/Android.-Loaner Program and Donation (Hardware Disposal) Projects.-Configuring and Setting up Avaya Phones (VOIP).-Wiped Laptops and Desktops.-Shipped Equipment to users.-Managed tickets through ServiceNow.

New York, United States

Manhattan, New York, United States

New York, United States

Department Of Education (DOE) Shelters & Remote Support Troubleshoot iPad for connectivity issues.Reset or re-image iPad to resolve any download or device issues.Diagnose App issues. Working knowledge of Cherwell ticketing systemOpen and close tickets dailyConduct a final review with the end-user to ensure functionality of iPad and get sign off.L1/L2 support for applications and/or other tools/devices

4188 Broadway

Managed a team of 6+ employees ensuring everyone stayed on track to reach daily KPI’s.Ability to organize and prioritize a variety of tasks/projectsMet with employees in a confidential manner to discuss work performance. Reviewed POS Terminals before and after shifts to ensure balances were up to date.Worked on various network printers, scanners, copy machines, Zebra handheld scanners

Manhattan, New York, United States

Cvs intern Helped with a lots of things including:stocking Cleaning shelves Customer service Help customers find products Welcoming customers to the door Register checkout

Bachelor'S Degree, Computer Science And Information Security

Associate'S Degree, Cyber Security And Networking

Cyber Security and Networking IT security

High School Diploma