Atif Sheikh Email and Phone Number

Contributes to team effort by accomplishing related results as needed.•Maintains the work structure by updating job requirements and job descriptions for all positions.•Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.•Prepares employees for assignments by establishing and conducting orientation and training programs.•Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.•Developing and implementing HR strategies and initiatives aligned with the overall business strategy•Bridging management and employee relations by addressing demands, grievances or other issues•Develop and monitor overall HR strategies, systems, tactics and procedures across the organizationMonitoring visa processing and renewals for employees in JAFZA, DAFZA, DWC and Dubai• Monthly payroll via WPS• Monitoring data management in HRIS Documents human resources actions by completing forms, reports, logs, and records.Prepare all Employee Letters and Certificates including and not limited to Medical Check letters, salary certificates, bank letters, NOC letters in a timely & accurate manner.Maintains attendance on Monthly basis and preparing reports for absenteeism.Preparing final report of Invoices for New Visa, Visa Cancellation, Emirates ID, Medical Check and etc

 Assist with day to day operations of the HR functions and duties Provide clerical and administrative support to Human Resources executives Compile and update employee records (hard and soft copies) Process documentation and prepare reports relating to personnel activities (staffing,  Coordinate HR projects (meetings, training, surveys etc) and take minutes Deal with employee requests regarding human resources issues, rules, and regulations Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Communicate with public services when necessary• Leading yearly Employee Satisfaction Survey• Implemented Igent: Idea generation process• Ensure communication and implementation of performance management process Design, implementation and communication of various HR policies and procedures• Review and update HR manuals Monitoring visa processing and renewals for employees in JAFZA, DAFZA, DWC and Dubai• Monthly payroll via WPS• Monitoring data management in HRIS• Managing Reception activities• Ensuring management of internal client database Documents human resources actions by completing forms, reports, logs, and records.Prepare all Employee Letters and Certificates including and not limited to Medical Check letters, salary certificates, bank letters, NOC letters in a timely & accurate manner.Receive and answer questions from: Employees on status of the letters and certificates, banks and final institutions for employee verification.Maintains attendance on Monthly basis and preparing reports for absenteeism.Preparing final report of Invoices for New Visa, Visa Cancellation, Emirates ID, Medical Check and Tickets booking.Full documentation of employees files from hiring to Resignation.Accomplishing human resources department and organization mission by completing related results as needed.Assisting with the day-to-day efficient operations of the HR office.

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.• Enters and records data from electronic and hard copy source materials into system(s) using an electronic keyboard or optical scanner. Updates records by deleting, changing, merging or adding data to file• Maintains data entry requirements by following data program techniques and procedures.• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.• Secures information by completing data base backups.• Maintains operations by following policies and procedures; reporting needed changes.• Receives source documents from various departments, public, agencies, banks• (NoorIslamicBank, UBL, ENBD and Amlak Finance etc.) and verifies accuracy of material.• Enters, and verifies data from a variety of source material including financial Personnel, legal and other records or reports.• Verify information, operate data entry devices and prepare documents.• Maintains customer confidence and protects operations by keeping information confidential.• Contributes to team effort by accomplishing related results as needed• Enters data to update records.• All confidential information provided by the client should be enter in the system.• Reviews and verifies source materials to determine accuracy and completeness of information; follows up to correct or complete data. Compiles, sorts and counts data to be entered.• Logs and monitors physical location of source documents.• May provide assistance and guidance to other data entry staff.

• Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or response.• Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.• Negotiate customer claims, initiate billing adjustments in coordination with team leader.• Grow existing customers, and identify potential customers for supply chain and delivery solutions.• Develop new customers from both the market and existing customers with business solutions.• Plan and execute regular maintenance and business development visits to customers.• Maintain and regularly update customer information.• Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities.• Promote suitable products/solutions and develop solutions for customers involving business units.• Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers.• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications• Follow up to ensure that appropriate actions were taken on customers' requests. Maintains customer records by updating account information.• Directed workflow and supervised agents in the fulfillment of orders, to corporate and maintain customer relations feedbacks by 80%• Contributes to team effort by accomplishing related results as needed.• Handled the routine office management functions, deal with clients by email or face to face to written enquiries from members of the public and other users;• organize workflow to meet customer timeframes & provide pricing and delivery information

 • Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities. • Requisition and maintain inventories of materials or supplies necessary to meet production demands. • Confer with department supervisors or other personnel to assess progress and discuss needed changes. • Distribute production schedules or work orders to departments. • Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications. • Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed. • Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules. • Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering. • Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders. •• Record production data, including volume produced consumption of raw materials, or quality control measures. • Maintain files, such as maintenance records, bills of lading, or cost reports. • Provide documentation and information to account for delays, difficulties, or changes to cost estimates. • Plan production commitments or timetables for business units, specific programs, or jobs, using sales forecasts. • Contact suppliers to verify shipment details. • Establish and prepare product construction directions and locations and information on required tools, materials, equipment, and numbers of workers needed, and cost projections.