Maintains Software Asset Management (SAM) processes including procurement integration and approvals, and software normalization, Involved insoftware audits and software budgeting while working with cost center owners to manage software spending.---• Analyze reconciliation reports to determine required actions to remediate non-compliant software installations• Review outstanding non-standard software requests and follow up with software packaging or security teams asnecessary• Interface with other departments to resolve software asset-related issues• Review of quality of software assets and related contract records within the IT Asset Repository, including SoftwareModels, Contracts, and Software Entitlements• Monthly review with SAM Process Owner, Procurement, and Contract Managers to identify any opportunities forprocess improvement and review KPIs• Produce reports on KPIs, software spending against budget, and year-to-date trending for cost center owners• Plan for any known upcoming audits• Review of Incident and Change requests to see if any improvements to SAM process can alleviate repeat issues• Review upcoming renewals/expirations, contact appropriate service owners for needed actions

OneMacTech is my own company. I mainly do IT consulting and projects. The Largest project I was a Deskside Engineer in Century Link between May 2018 to January of 2019. I do freelance work: Graphic Design, Web Site Creation and Management, as well as computer hardware and software repairs and upgrades.

Responsibilities: • Create worship presentations using EasyWorship software. • Operate the sound and projection system for Sunday morning worship services. • Lead projects to optimize network and PC hardware. • Perform backups. • Manage, design and update the church webpage using Adobe Photoshop and Indesign. • Serve as the technical and IT adviser for the church staff. • Coordinate technology needs and upgrades.

• Supervise office operations, supervisors, and clerks. Responsible for supporting various field data capture and office automation activities. • Manage approximately 45 office employees, including IT, HR, Recruiting, and Field Operations.• Train and supervise others to train office employees on software, hardware, and automation operations.• Manage automation functions in the field and office for a decentralized workforce. Be the first line-of-contact for all hardware, software, and telecommunication problems. Troubleshoot, evaluate, analyze, and coordinating automation operations to efficiently support office functions with available equipment. Conduct on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as routers, switches, servers, mobile devices, laptops, iPads, Windows PCs, Voice over Internet Protocol (VOIP) telecommunication systems and printers.• Responsible for the paper and automated tracking of property management and ensure that necessary forms are accurately filled out. Property management systems are up-dated, regular audits are performed, and all devices are stored securely.• Manage the property control system for Office Computing Equipment, Mobile Computing Equipment, and peripherals. Coordinate printing activities and assure that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages. Platforms included: Cisco VOIP, Citrix VDI Virtual Desktop Environment, VMware Workspace ONE MDM, Dell Desktop and Laptop PCs, HP MFP printers, and iOS devices (both iPads and iPhones). Also, Office 365, Oracle PeopleSoft, DAAPS, SAP, Learning Management System (LMS), Multifactor authentication management, Remedy, and ServiceNow ticketing systems, ITMS asset management, Active Directory, and Group Policy.

• Perform complex troubleshooting and repair activities, including Windows 8.1 and 10 PCs, desktops, laptops, tablets, and printers. • Respond to change management requests, including installing new PC equipment, providing end-user desk side support.• Perform Install/Move/Add or Change (IMAC) activities.

Responsibilities: • Manage IT projects including vendor negotiations, software and hardware purchasing and maintenance, as well as future projecting and planning. • Maintain systems’ health. • IT communication. • Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework.• Supporting end-users at the company’s warehouse as well as its corporate headquarters. Platforms included: Cisco phone network. VMWare VDI. Windows Server 2012 and 2016. Desk-top and Laptop Macs and PCs, Xerox printers, and iOS devices. Also, AWS, private IaaS cloud, Adobe Creative Cloud, Office 365 SaaS, SAP, SQL, WMS, and Active Directory. Accomplishments: • Reduced current and future technology costs by 90%• Reduced annual spending by over 50% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.• Created a hardware inventory as well as an extensive knowledge database.• Launched a company-wide Standard Operating Procedure (SOP) database.• Assembled a thorough security document that included both IT Security as well as the company's physical security.• Reorganized IT using ITIL standards.• Validated the importance of IT and enhanced its integration with the company’s long-term goals.• Improved communication as well as end-user satisfaction.

• Lead IT strategic planning and identifying future business needs. • Maintain systems' health. • Manage IT communication, end-user training, and a cloud knowledge base (CMDB). • Administer both physical and virtual systems (VMs) that ran every aspect of the business and its integration with technology.Platforms included: Windows Server 2008 and 2012, Ubuntu Linux Server 14.10 LTS, macOS X Yosemite Server, Desktop and Laptop Macs and PCs, iOS devices. VM Ware, AWS, Private IaaS cloud, Adobe Creative Cloud, Office 365, SaaS, SAP, Crystal Reports, SQL, XCode, Filemaker Pro, DB and Active Directory. Accomplishments:• Redirected the company’s IT strategic planning to reduce current and future technology costs by 50%• Reduced IT yearly spending by over 60%.• Kept the company’s network secure and maintained data integrity.• Made and upgraded servers: both virtual and physical. Maintained a 99% uptime.• Streamlined onboarding and new hire training process.

• Procurement of software and hardware for the client.• Perform various security and network accounts management.• Writing and editing technical documents and managing their integrity within a SharePoint and a ServiceNow DB.• Lead and train Xerox new hires on support processes and client employees on company in-formation systems and software.• Perform advanced analysis and problem-solving of complicated client issues. • Negotiate contracts with vendors and partners for technology-related procurement and reduced costs.• Maintain consistent high levels of satisfaction with the client

Responsibilities: Oversee multiple mainframe and servers’ security access lists. Work as part of the onboarding team. I collaborate with other IT teams to ensure consistency of Hallmark Cards’ security policies. In addition, my role included:• Manage user accounts for Hallmark Cards and its contractors including creating, disabling, password maintenance, software upgrades, and access rights.• Support multiple platforms and software solutions including Novell, Active Directory, Mainframe (CICS and TSO), Lotus Notes, Microsoft Outlook, WebEx, RSA Hardware and Software, Oracle Enterprise Database, Cisco VPN accounts, SharePoint, and Hallmark's propriety systems.• Use Peregrine Systems' Service Center and Asset Center to document and track service.Accomplishments:• Won two IT Stars Award, Hallmark Cards Above and Beyond: individual and team.• Advanced Hallmark’s Security Policies beyond industry standards.

Responsible for providing technical assistance and support related to Hallmark's Macintosh production computer systems. Assist with software issues remotely and, occasionally in person. Respond to phone and chat requests. Run diagnostic programs, and helped resolve the customers' issues. Create and update software install and troubleshooting documentation. Act as a subject matter expert. Train other analysts and worked with management to ensure their progress.

Work with Art Directors and Artists to match digital artwork with printouts of final products. That included editing and correcting digital artwork to get it ready for production. Restored archived artwork. I used numerous software tools including Adobe Photoshop, Illustrator, and QuarkXPress among others.

My duties included the following:Telephone and in person end-user support.Hardware break and fix.Hardware upgrades.Technical documentations.