Hip Hop workshops at Goethe institute.Other various customer service training sessions.

Responsible for VIS (Vodafone International Services) inductions.Developing and delivering efficient and effective training programmers and other learning services within the VIS department.Responsible for delivering Technical, Transactional, Billing &Charging and soft skills training.Supporting HR responsibilities (Phone screening, recruitment process, payroll) Updating material plus other administrative/logistical work.

Supporting all departments in the customer care operations.Supported I-Care (Internet Care), Billing, Marketing Intelligence, Global Help Desk, Phone Screening Process (HR), Multi-National Customer Care, Premium Customer Care, Vodafone Directory Assistance, Vas (Visa Appointment System) American, MNP (Mobile Network Portability)

Assisting the consular and applicants applying for visit/immigration visa with the right recommendations and right paper work.

Reserving appointments for applicants applying for visit/immigration American visa.Supporting applicants with the right recommendations and paper work.Sending Daily reports to the American embassy in Egypt with the new updates.