As a Product Owner / Senior Business Analyst, I enjoy seeing the results of my team’s work on business success. With nearly 13 years’ experience working in a complex technology environments, I offer significant success aligning project outcomes and agile methodology.Possessing advanced relationship management and problem solving skills, I endeavour to be approachable and respectful, while still asking the hard questions to expose gaps and consider the what ifs. Influencing stakeholders to understand priorities and changes is an important part of my job, as is listening to the needs of others as a workshop facilitator, interviewer, and point-of-contact for people from across the organisation.One of my favourite aspects of being not just a good, but great, Business Analyst is continual learning. Working within a sophisticated and interdependent application environment, issues are inevitable, and I enjoy the process of learning from past challenges. Always focused on leveraging the expertise from the people around me, it is my mission to mitigate risk and enhance performance as a continuous improvement champion. My desire to learn extends to meeting other professionals, and building a network of peers. If you’d like to get in touch, please feel free to connect via LinkedIn, or drop me a note over email.
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Senior Group Product Manager - Xero PaymentsXero Jan 2020 - May 2023Melbourne, Victoria, Australia -
Product Manager - Xero PaymentsXero Apr 2017 - Jan 2020Melbourne, AustraliaI've led the stand up a new Australian Payroll team within Xero that focused on Australian Payroll. This includes leading the teams roadmap, backlog and all scrum ceremonies. • Led the product vision for the implementation of Employment Termination Payments (ETP) initiative, including prioritising epics and user stories that make up the initial ETP MVP.• Led the product vision for the implementation of Single Touch Payroll (STP) initiative. This includes liaising and influencing stakeholders including the ATO and Accountant / Bookkeeper practitioners on creating an MVP that fulfils that ATO's compliance requirements and roll out strategy.• Worked with various internal commercial stakeholders such as Sales, Marketing and Customer Experience heads on co-designing the product solution and implementation of strategies aimed at increasing onboarding rates, ARPU and stickiness of users to the Xero Payroll product.• Validating and organising requirements into an initial high level 6-month roadmap including innovative product market differentiators.• Led the product in backlog grooming of user stories, acceptance criteria, team standards, retrospectives and showcase of features built.
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Senior Agile Business AnalystAnz Dec 2015 - Apr 2017DocklandsLead Business Analyst leading key initiatives within the $70 million Small Business Origination System in ANZ. The project overhauled the way ANZ originated, assessed and fulfilled product applications. • I overseeing Junior Business Analysts driving user requirements, business requirement facilitation and quality of requirements and user stories. • Scrum Master for our agile squad where I would lead the team in Backlog grooming of user stories, acceptance criteria, team standards, retrospectives and showcase of features built. • Lead the round of UAT testing of the MVP product with business stakeholders from the Small Business, Assessment and Fulfilment in India and Australia.• Triaged issues and implementing workarounds for the product resulting from defects identified.Organised and Coordinated communication to management on development progress, velocity and defects identified / fixed -
Director, Business Applications & Business AnalysisAustralian Taxation Office Sep 2014 - Oct 2015Melbourne, AustraliaStepping into a leadership role, I oversaw a 39-person, 4-system portfolio of business applications, working at a high level and with the executive team to ensure all programs of work met day-to-day needs and strategic priorities of the business. Serving on roadmap-setting steering committees and owning priorities and outcomes across business critical applications, I worked cross-functionally to continuously improve applications in relation to fit-for-purpose functionality, performance, and risk.• Spearheaded preparations for a move toward IaaS and cloud-based models, partnering with vendors and leading upgrades to prepare systems; • Addressed consistent challenges with SAP solutions by strengthening the project governance structure to improve quality of output;• Collaborated with a direct report to design, build, secure support for and deploy a visual dashboard tool that reduced aged workload and improved efficiency. -
Team Lead & Lead Agile Business Analyst, Siebel Application TeamAustralian Taxation Office Sep 2010 - Sep 2014Melbourne Area, AustraliaA management role overseeing a 10-person team, I was responsible for driving business requirements and outcomes across the Siebel CRM application. Promoted into the role following a significant system upgrade, I led the transition to BAU, partnering with the executive team and cross-functionally to understand issues, necessary changes, and on going business requirements, and lead Agile delivery of post-upgrade projects to budget and time restrictions. Looking to identify issues before they came up, this role involved high-level performance considerations, risk management and relationship management, moving into a strategic role whilst managing the day-to-day delivery of the team. • Played a key role in delivering multiple, business positive programs, including a call centre intelligent work allocation tool, real-time system performance alerts, a click-to-chat customer service tool, and over-the-phone voice verification;• Led transition of the Siebel 8.1.1.4 upgrade into BAU operations, leading a 6-week program to troubleshoot key issues and address challenges preventing best outcomes; • Served as a hands-on leader to a small team, motivating and coaching to ensure we remained focused on business requirements.
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Senior Business Analyst, Siebel Application TeamAustralian Taxation Office Mar 2008 - Sep 2010Melbourne Area, AustraliaPartnering with the Call Operations division, I was responsible for meeting business requirements as they related to the Siebel CRM application. Requiring strong stakeholder engagement skills and an ability to work with both commercial and technical staff, I led requirements gathering, risk management, contingency and business continuity planning, and troubleshooting, protecting outcomes for a range of upgrades and improvement projects.• Played a key role in mitigating risk and improving functionality of the Siebel CRM system, working alongside the Project Manager to integrate the call operations portion of a significant upgrade;• Ensured stability and uptime during predictable peak usage periods around tax deadlines, creating contingency and business continuity plans, liaising with server vendors, and coordinating with colleagues to divert resources as needed; • Introduced a suite of check and balance tools to strengthen the project governance process and reduce the number of deficits upon delivery.
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Business AnalystAustralian Taxation Office Feb 2006 - Mar 2008Melbourne, AustraliaResponsible for providing project support to the Siebel project sponsor and developing and delivering requirement specifications, testing support and business process re-engineering. • Successfully delivered the most functional and correspondence specifications in all of the Business Analysts working on the ATO’s $814 million dollar Change Program.• Delivered a full internal Siebel customisation report outlining guidelines to follow in preventing over customisation, key risks, areas of further development for the ATO’s Siebel CRM and 17,000 users, which is still used as the customisation guide today.• Plan and assist in analysing of complex business problems relating to ATO Business and user incidents.• Created high and low-level business requirement specifications documents. • Created high and low-level solution documents for ongoing system defects.• Mapped conceptual business processes, model data flows and functional system components• Project Support officer role for major programs of work within the ATO.
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Help Desk Specialist / Business AnalystKeycorp Pty. Limited Feb 2004 - Dec 2005Melbourne, AustraliaProvided over the phone technical and user support for McDonalds, NAB, Westpac and Credit Union staff members. Created process maps and other training materials for new staff.
Ibrahim Ibrahim Education Details
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Distinction -
Australian Taxation OfficeCertificate, Project Management Governance
Frequently Asked Questions about Ibrahim Ibrahim
What is Ibrahim Ibrahim's role at the current company?
Ibrahim Ibrahim's current role is Product Leader | Fintech.
What schools did Ibrahim Ibrahim attend?
Ibrahim Ibrahim attended Victoria University, Australian Taxation Office.
Not the Ibrahim Ibrahim you were looking for?
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Ibrahim Ibrahim
💡Electrical Engineering | 📚 Law || Macquarie University || 2Nd YearGeorges Hall, Nsw -
Ibrahim I.
Wollongong Area -
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Ibrahim IBRAHIM
Senior Research Consultant At Uts Institute For Sustainable Futures | Executive Committee Member At Ieee Nsw Pes ChapterGreater Sydney Area
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