Identify areas where AI can be applied, Curate and Implement AI Use cases to future proof and transform your Business. I propose the AIFF Framework which recommends the AI functional Definition, Blue Print and Encapsulating strategy for the Business and Data layer to enable and enhance SMART in your Activities and products. Presently helping an Orthopedic manufacturer to enhance their product line functionality using AI precepts and sensors. I work with Clients and Consulting Companies

Large Programs on Sustainability, GRC and Digital Transformation initiatives.

The Client, one of the Top 50 Real estate Companies in the US , has embarked on a Digital Transformation Program to enhance Customer Experience by enabling an integrated Engagement platform for Frontline sales and Customers. The first phase involved Data Transformation in their three Service LoB’s and to Cleanse, Harmonize and Enrich their Master and Transaction Data, My Roles was to define Value Lifecycle and derive Business Differentiators for the various LoB’s :• Revenue Strategy Advisor - CRM & CX• Audit of existing sources of Revenue and customer retention index and Analysis of Marketing, sales and service process for Customer stickiness• Help improve revenue through transformation of existing CRM Processes (Mkt, sls srv) and redefine strategies• To Drive business requirements and Iterative Design Workshops with Client including specifications for Master and Transactional Data Entities, data streams and Transformations• Collaborate with IT partners and practice Teams to define Transitional and Target state Data Architectures• Review Current Customer and Transactional Data Model, Data Sources, Access Controls and Develop Recommended Enterprise Data Model• Provide Customer Data Analytics Support

• Manage Global Digital Transformation Consulting, Alliances and Customer Engagement for Oracle CX and CSM for Salesforce Practice • Drove SFDC Customer engagement for Multiple Clients in Europe and MEA • Build complex Usecases using TactiX Inhouse AI tool for RPA based Service scenarios Achievements:• Norway Based Shipping Major – Drove SFDC Engagement with this customer and was awarded a Multi-Million Dollar contract • LE Manufacturing Client - MENA: Turned around the Escalated program and reinstated customer trust and confidence and helped deliver a successful Go Live • Auto Major in NA : Successfully presented the ICM strategy and helped break through in this Account for Oracle CX Cloud. This is now a fast Ramp-up Account • Cooling Tower Manufacturer, NA : Series of Customer sessions along with Oracle to position Oracle Big Machines for this Transformation Program.• Steel Manufacturer in Europe : Propositioned their CPQ strategy with value comparisons between various CPQ and Business Dependencies

• Responsible for Design and Development of Patient Management System Software Applications including Conducting Discovery sessions with customer for requirements gathering • This On premise and Cloud Based version accelerated Doctor access to Patient Data and reduced Patient waiting time, enabling increased number of Consultation for Specialist Physicians. Achievements:• HealthCare Business Transformation (BT) Project – Designed SMARTMEC - Patient Relationship Management solution with more than 550 controls and introduced a “One click Access” feature to reduce Patient Data Access and Analysis by Health care Provider increasing Efficiency in Patient Count.• Business process modeling framework- Developed IVDC (Integrated Value driven CRM) to Assess CRM processes and measure effectiveness and efficiency through the Customer Engagement Lifecycle • F &B Operational Transformation (OT) Project – Revamped the Supply chain processes and set up their Centralized Service unit to reduce Costs and Ensure faster delivery response times.• FMCG (BT) Project - Due Diligence and Implement Process Reengineering exercise in Procure to Pay, Inventory Control and Quote to Cash for this Consumer Durable Manufacturer

Managed the 300+ Global SAP CRM practice and was also responsible for E2E Solutioning, Customer Engagement and Centre of Excellence• Nokia Siemens Network, SAP Operational Transformation (OT) Program - Captive AMS (support) with blend of Onsite and Offshore about 50 FTE’s. • PwC SAP Business Transformation (BT) Project – “Lead to Opportunity” and “Customer Data Management” for both their UK and US locations.. • Australian Government, SAP (BT) Project –-Drove the “Social Care” Transformation Program “Apply to Grant” conducting the Business Blue Print workshops on site. • National Grid, UK SAP (OT) Project – Large AMS (Support) with Offshore Flex in Hyderabad and Bangalore with onsite support in UK. Had “Flex Delivery” to lower cost and increase TTR.• Apple Inc, USA SAP (BT) Project –. Conducted Due Diligence workshop on the “Idea to Build” Phase • Continental Tires, SAP (OT) Project– Managed the Staffing and Operational Support for this “Issue to Resolution” AMS (Support) Engagement with Flex Delivery Centre in Bangalore and Gurgaon• Konica Minolta SAP program– “Lead to Opportunity” process Transformation and AMS Support• Asian Paints SAP (BT) Project –Requirement Analysis and Delivery for O2C Process Reengineering • Intel SAP OT) Project – Operational Support for this AMS (Support) Engagement with Flex Delivery • Sealed Air, USA SAP (BT) Project – Managed the Service Processes Transformation proposal • Dell AMS SAP (OT) Project – Flex Delivery for their Offshore AMS Centre based out of Bangalore • Juniper Networks, USA – Conducted onsite Discovery Session for Customer service process • Sony LatAm, SAP (BT) Project- Managed the “Digital E-commerce and Loyalty Management” scope. Achievements:• Managed around 70+ competitive proposals for Global customers across verticals • Nominated Speaker at SAP Sapphire for Emerging Technologies in CRM , Madrid, Spain• Plan and drive Career Roadmap Definition, Hire, Induction, Staffing & Performance Appraisal

• SAP CRM Digital Transformation Specialist • Ex- Member of Design Thinking in SAP, Speaker and presenter at Sapphire and Design Thinking Innovation forums• Core Bid Management Six sigma project group involved in revamping and streamlining Bid processes. Recognized and Awarded for this Effort• Nominated Knowledge management champion and Managed the KM Chapter for the Global CRM Practice of 150 Consultants across 5 Locations in SAP GD for three years in a row • Multiple project excellence awards by SAP and Award of recognition in growth of SAP Global delivery • Award for Knowledge Management initiative by SAP

• Managed the End to End Business including Operations, Sales and Vendor Management.• Setup and Managed their Consumer Durable Product Line – Conceptualized and setup a new division for manufacturing and marketing Orthopedic products in a then nascent market. Started with two core products and later expanded to around 10 Core and many accessories.• Was involved in the Innovation and Design of the Product and strategized to outsource key elements of manufacturing to vendor. Managed vendor analysis, identification and quality control.• Managed the Tie-up with Marketing Companies for Distribution and Strategizing and introduced a new product category in Orthopedics with 5 In-House developed products. Tied up with a tele marketing company for marketing and distribution support that led to a successful outcome and managed this venture End to End.• E-commerce Venture - Undertook vendor identification and engagement drive and was responsible for product strategy including catalogue design and development