- Develop and implement strategic operational plans aligned with the agency's overall objectives.- Oversee the execution of operational strategies to ensure efficiency, scalability, and adherence to quality standards.- Lead, mentor, and inspire a high-performing operations team.- Implement effective strategies for streamlining workflows, reducing costs, and enhancing overall operational efficiency.- Analyze current operational processes and identify opportunities for… Show more - Develop and implement strategic operational plans aligned with the agency's overall objectives.- Oversee the execution of operational strategies to ensure efficiency, scalability, and adherence to quality standards.- Lead, mentor, and inspire a high-performing operations team.- Implement effective strategies for streamlining workflows, reducing costs, and enhancing overall operational efficiency.- Analyze current operational processes and identify opportunities for improvement.- Collaborate with department heads, including Marketing, Creative, and Accounts, to ensure seamless cross-functional operations.- Negotiate contracts and agreements to secure favorable terms for the agency.- Conduct data analysis to identify trends, opportunities, and areas for improvement.- Establish and monitor key performance indicators (KPIs) for operational processes.- Implement metrics-driven approaches to evaluate and improve operational performance.- Stay informed about industry best practices and implement relevant improvements.- Stay abreast of industry trends and emerging technologies relevant to agency operations.- Collaborate with client-facing teams to understand client needs and expectations.- Ensure operational processes are aligned to deliver a high level of client satisfaction.- Develop and implement internal training programs to enhance the skills of the operations team.- Encourage a culture of continuous improvement and professional growth. Show less

- Drive go-to-market initiatives by planning, executing, and scaling marketing campaigns for products, branches, and brand awareness to reach the target audience and the potential target audience - Implemented social media listening strategies, working closely with community managers to identify areas for improvement and address weaknesses.- Managed and optimized various channels in-house, including content marketing, Meta ads, onsite placements, SEM, digital video, print collateral… Show more - Drive go-to-market initiatives by planning, executing, and scaling marketing campaigns for products, branches, and brand awareness to reach the target audience and the potential target audience - Implemented social media listening strategies, working closely with community managers to identify areas for improvement and address weaknesses.- Managed and optimized various channels in-house, including content marketing, Meta ads, onsite placements, SEM, digital video, print collateral, and influencer/partnerships, to maximize performance.Led the development of complementary marketing efforts and spearheaded the launch of market-specific marketing promotions.- Tracked results for all marketing initiatives, including lead conversion, ROI, CPL, CPP, CPS, etc.Monitored and measured success and progress towards goals, providing data-driven insights to refine strategies.- Developed goals, plans, and strategies with each community, responsible for coordinating and managing all community marketing activities.- Collaborated with community managers to ensure a cohesive approach and consistent messaging.- Generated breakthrough analytical insights to inform marketing strategy, driving significant response improvement and efficiency.- Designed and implemented test plans to understand drivers of response and value, contributing to continuous improvement.- Analyzed and communicated results, facilitating the rapid scaling of successful programs and learning.Partnered effectively with cross-functional department, including operations, quality assurance, delivery and customer service teams. Show less

* Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.* Check computations of interest accrued & premiums due.* Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.* Correspond with insured or agent to obtain information or inform them account status or changes.* Examine letters from policyholders or agents, original insurance applications, and… Show more * Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.* Check computations of interest accrued & premiums due.* Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.* Correspond with insured or agent to obtain information or inform them account status or changes.* Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.* Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.* Notify insurance agent and accounting department of policy issuing or cancellation.* Obtain computer printout of policy cancellations or retrieve cancellation cards from file.* Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.* Process and record new insurance policies and claims.* Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.* Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.* Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts* Follow up all membership additions and/or cancellations as per each policy requirements Show less

CareemBack Office Support · 1 March 2015 to September 2015 · 6 October CityAct as a back end line interface with customers of Careem company worldwide. Role involves responding to customers over the email and resolving their inquiries. The main purpose is to facilitate and provide the global customer service standard - Customer Engagement and Interaction - Resolving customer needs and issues - Processes and Systems - Ensure service level agreements are met and maintained

Act as a front line interface with corporate customers of Careem company worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard- Customer Engagement and Interaction - Resolving customer needs and issues - Processes and Systems - Ensure service level agreements are met and maintained - Work as part of a team

- Drive go-to-market by planning, executing and scaling marketing campaigns for products, best practices or sales programs that would benefit small businesses across Facebook's platforms- Manage and optimize channels (such as email, Facebook ads, onsite placements, SEM, content marketing, digital video, print collateral, influencer/partnerships etc.) to drive performance- Generate break-through analytical insights to determine marketing strategy, and to drive significant response… Show more - Drive go-to-market by planning, executing and scaling marketing campaigns for products, best practices or sales programs that would benefit small businesses across Facebook's platforms- Manage and optimize channels (such as email, Facebook ads, onsite placements, SEM, content marketing, digital video, print collateral, influencer/partnerships etc.) to drive performance- Generate break-through analytical insights to determine marketing strategy, and to drive significant response improvement and efficiency- Design and implement test plans to understand drivers of response and value- Analyze and communicate results in order to rapidly scale successful programs and learning- Partner effectively with cross-functional teams, including program management, sales, product, creative and data science teams Show less

Act as a front line interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard- Customer Engagement and Interaction- Resolving customer needs and issues- Processes and Systems- Ensure service level agreements are met and maintained- Work as part of a team