Ibrahim Qaisar Email & Phone Number

Germany

Berlin, Germany

Berlin, Germany

Germany

A product management traineeship, encompassing 3 rotations at Adevinta Germany (mobile.de & kleinanzeigen.de).Undertaking responsibilities in three teams to learn the art of creating products that users love, trust and use everyday, tackling challenges in bringing those products to life, and everything in between.I share more about my work and achievements across these rotations and companies in the specific experience section.

Berlin, Germany

In my role , I was leading the development of an internal tool - 'Audit Log' - to manage, analyse and streamline user data for much faster, more accurate, and increased context/details for internal teams and stakeholders. This would improve user experience by addressing complaints faster and with better judgement, reducing workload through appeals. This would also lead to cost-saving for the company. I designed user flows using Business Process Model and Notation (BPMN), which minimized risks of errors and unexpected technical surprises at time of development - hence achieving a much effective and efficient product delivery phase. I created prototypes for data display tools (used by customer support teams) after interviewing support agents. This led to a detailed understanding of the pain points, the complexity with the release of new data management tool and design which elevates and transitions agents into using Audit Log. Prototype designs ensured efficient integration of 'Audit Log' data. Through collaboration with team, we led the successful launch of the Audit Log MVP. This included integration of over 100 million events, and testing the backend processes in place for future iterations. Additionally, I planned subsequent iterations through discovery into newer events, trigger points, making detailed story tickets, laying out a clear one-year roadmap and other groundwork needed for development of next iterations.

Berlin, Germany

In the trust and safety team the focus was to fight fraud for both sides of the markets (private/commercial buyers and sellers) and increasing the trust perception of users.To address trust perception one of the many initiatives was to introduce a 'Reply Time' feature. I was responsible to collaborate with Adevinta's central team and define the requirements, devising technical setup required, integrating API, and working with design on prototypes. I also led experimentation efforts on the complaint form; formulating hypotheses, finalizing design,complete discovery into proposed changes, and defining metrics for A/B testing. This involved collaborating closely in a cross-functional team (engineers, design, analysts), and ensuring execution of experiments. Furthermore, I was involved in fraud fighting initiatives involving Machine Learning models to detect fraudulent activities, features to increase friction for potential fraudster while maintaining a seamless experience for other users. These data-driven and user-centric approach achieved lowest (ca. 1%) Account Takeovers (an account being accessed by a fraudster). This rotation I was exposed to the challenges of product management , polishing skills in stakeholder management to align goals and strategies effectively, conducting A/B tests to validate product hypotheses , refining feature implementations, using latest ML and other tools to detect behaviours.(1st Rotation of Adevinta traineeship)

Berlin, Germany

SPREAD is a SaaS based startup that allows an end-to-end solution for complex machineries, customer base was mainly automotive industry e.g Mercedes-Benz and alike. I improved operational efficiency by building sales and business development processes using Salesforce. I also increased outreach to executives in potential companies that would benefit from use of SPREAD's product. I also designed the sales funnel to reflect the different stages and aligned with the business model. I was leading formulation of OKRs for people operations. This included setting a baseline with engagement score, integrating HR systems in the company, managing initiatives for a growing startup to strengthen the culture and values. I was a member of the funding task force for Series A round. I was responsible for all costing related projections that were shared externally with investors. Also participated in other related tasks such as preparing presentations for the VC firms, updating information page/website.

Berlin, Germany

wondder provides with training in Virtual Reality (VR) for unconscious bias and leadership. I was leading the business process for shipment of VR headsets to clients in mainland Europe and Scandinavia. I succesfully designed and optimized the process for logistically (cost-cutting) and legally (shipment of electronic devices for business reasons). This included research into providers, complying by all custom laws and regulations, ensuring timely delivery, and partner management. Leading to a successful training with two clients in pilot project that later was rolled out at a larger scale.I also conducted market research and competitor analysis for leadership training with conventional and technology based methods. This was vital for go-to-market strategy, but also product strategy. Exploiting the gaps in the market within the training content but the advantages of using science based VR. I was also involved in business development and sales process , taking responsibility to increase the top funnel sales qualified leads. Working closely with the CEO I was able to experience the challenges of scaling B2B and problem-solving skills in a startup. This had a range of topics where i assisted, such as funding and investor relationship, business strategy and short-to-mid term planning for sales, operations and funding.

• Worked on Techno-Commercial Proposals.• Worked on oil-storage facility project.• Database/Excel for mechanical installations. • Business development and projects.

Nürnberg Area, Germany

• Built university’s website in wordpress – design and implementation;• Built online application form ;• Social media and building organic reach for the website.• Marketing and Promotion.

Berlin, Germany

Assisted in managing daily operations with a consistent focus on exceeding sales goals;• Contacted suppliers on behalf of BagoBag to negotiate business and make offers,ensuring organisation standards are maintained;• Answered and attended to customer questions regarding products to ensure smoothcustomer experience;• Interacted with international clients like Asian Calculations through company website;• Prepared proposals to sell services that address customers’ needs;• Built the 'leather bag' section for Bagobag. (reference: https://www.bagobag.com/en/leather-bags.html)

Master In Management, Entrepreneurship And Innovation

Msc Management, Strategy And Innovation

Exchange Program

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

ERASMUS Semester Exchange Program

Bachelor Of Business Administration - Bba, Cost & Financial Analysis, Marketing , Sales And Related Subjects

Cambridge (Cie) O'Level, Sciences

Studienkolleg, Wirthschaft (Translation: Business) And German Language

Cambridge A'Levels, Business, Economics, Mathematics, Physics (Half Credit)