Operations Manager
Current● Supervised all operational administrative and regulatory functions - HR, Customer Care, Staff Training and Development, Productivity, Security (data&physical) and quality assurance - ensuring strict adherence to ISO 9001 standards and Consulate directives. ● Led the digital transformation by initiating online and technological solutions.● Online appointment systems, new application software, multilingual website and biometrics enrollment process. ● Liaised with the Consulate officials for regular operational and strategic reviews.