Ibrahim Shawky Email & Phone Number

Marsa Alem, Al Bahr Al Ahmar, Egypt

Ensuring the smooth operation of a hotel. the responsibilities encompass a wide range of tasks, from managing staff to overseeing financial performance. Let’s delve into the key duties and responsibilities of a hotel general manager:Operations Oversight: supervises all aspects of business operations within the hotel, monitor activities across various departments, ensuring seamless coordination.Quality Assurance: Regularly inspecting rooms is part of the duty to maintain high standards, ensure that rooms meet the hotel’s quality expectations.Staff Management: Recruiting, training, and supervising staff members are essential functions, ensures effective management of the hotel by overseeing roles like receptionists, cleaners, and janitors.Budget Management: Managing budgets is crucial, prioritize spending to help the hotel achieve its financial goals, additionally, maintain statistical and financial records.Planning and Coordination: plans maintenance work, events, and room bookings, handle customer complaints and queries, promoting and marketing the business.Compliance and Safety: Ensuring compliance with health and safety legislation and licensing laws is vital, take measures to maintain a safe environment for guests and staff.Guest Interaction: Good communication skills are essential. The general manager personally welcomes VIP guests, anticipates their needs, and seeks feedback, ensure accurate and up-to-date information is provided to guests.

El Gouna, Red Sea Egypt.

General manager responsibilities, encompass a wide range of tasks, from managing staff to overseeing financial performance. Let’s delve into the key duties and responsibilities of a hotel general manager:Operations Oversight: supervises all aspects of business operations within the hotel, monitor activities across various departments, ensuring seamless coordination.Quality Assurance: Regularly inspecting rooms is part of the duty to maintain high standards, ensure that rooms meet the hotel’s quality expectations.Staff Management: Recruiting, training, and supervising staff members are essential functions, ensures effective management of the hotel by overseeing roles like receptionists, cleaners, and janitors.Budget Management: Managing budgets is crucial, prioritize spending to help the hotel achieve its financial goals, additionally, maintain statistical and financial records.Planning and Coordination: plans maintenance work, events, and room bookings, handle customer complaints and queries, promoting and marketing the business.Compliance and Safety: Ensuring compliance with health and safety legislation and licensing laws is vital, take measures to maintain a safe environment for guests and staff.Guest Interaction: Good communication skills are essential. The general manager personally welcomes VIP guests, anticipates their needs, and seeks feedback, ensure accurate and up-to-date information is provided to guests.Qualifications and Experience: A bachelor’s degree in hospitality or Hotel Management is typically required, although some employers prefer candidates with a master’s degree, In summary, the hotel general manager is a multitasking professional who ensures guest satisfaction, manages resources, and maintains operational excellence in the hospitality industry.

Taba, South Sinai, Egypt

El Gouna, Hurghada Red Sea Egypt.

El Gouna, Hurghada Red Sea - Egypt Orascom Hotels & Development

(Task force for the hotel re-opening)• 503 Rooms• 3 Banquet Rooms• 4 Restaurants• 5 Bars• Room service and Mini Bar

Sofitel Taba Heights, Sinai (Egypt) Luxury Hotel

Sofitel Taba Heights - 442 Rooms - 5 stars Hotel - 4 restaurants and 5 bars -340 employeeOversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping, Engineering, laundry, Security, SPA and Fitness Center, Purchasing and other operating departments, Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, controlling of operating costs, implementation and follow up of service standards/staff training.Ensures highest levels of customer satisfaction. Also responsible to ensure that the Occupational Safety & Health levels in the hotel are adhered to & maintained at all times in order to ensure safe, efficient operating conditions, thereby safeguarding team members and facilities.Ensure financial results are at least on line with budgets through encouraging up selling and through ensuring that all costs are adapted to the level of activity at all timesReduce Team Member turn over by a timely, motivating style of Personnel management and by encouraging a similar type of management throughout Head of departmentsPersonally follow up guests complaints or needs when requestedMake sure that all departments adhere to departmental operating expenses as laid out in the plan/forecast.Run, coordinates & monitor the day-to-day operations of all departments and ensure hassle free handling, smooth communication and proper actions are in place.Ensure work and holiday schedules are planned taking into accounts the work flow and personnel costs, in order to ensure an efficient service sequence as well as profitability and productivity taking account of various business needs, Ensure that Company Brand Standards and Brand Service Standards are in-place and properly followed, Develop and maintain efficient and professional relations with owning company, Carry out interviews and selection of applicants for Heads of Departments positions.

Sofitel Taba Heights, Sinai (Egypt) Luxury Hotel

• Assistant operation managers are in charge of overseeing all the events, activities and operations in a hotel. They make all the necessary decisions needed in their assigned division and ensure all hotel rules and policies are implemented. Assistant hotel managers monitor the tasks of personnel and workers, set goals and plans to promote and improve the service of their department; and are tasked to give schedules and assignment to each worker. They handle client’s complaints and compliments about their department; and make sure that events are well organized. Sometimes, assistant hotel managers also welcome guests and customers as they enter the hotel. They assist the hotel manager in ensuring the security of their guests and the entire hotel or hotel department.

Sofitel Taba Heights, Sinai (Egypt) Luxury Hotel

• To ensure client well-being.• In charge of the quality.• To fulfil the hotel’s client public relations function.• To combine the achievement of quality targets with financial results.

Sofitel Sharm El Sheikh Sinai (Egypt) Accor

Quality & Guest Service Manager / Sofitel Sharm El Sheikh Sinai (Egypt) ACCOR • 298 Rooms• 4 Restaurants and 8 Bars• 39 team members• investigating and setting standards for quality/health and safety• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Coralia Club Palm Beach - Jerba –Tunisia Accor International

Operation Manager (International Experience) Task Force In charge of the hotel operations during the absence of the GM Coralia Club Palm Beach - Jerba –Tunisia Accor International • 300 Rooms • 3 Restaurants and 4 Bars • 75 Employees• In charge of the hotel operations

Coralia Palma Riva Marrakech – Morocco Accor International

Leisure & Guest Relation Manager (International Experience) Coralia Palma Riva Marrakech Morocco Accor International• 327 Rooms• 3 Restaurants and 4 Bars • 105 team members • To ensure client well-being.• In charge of the quality.• To fulfil the hotel’s client public relations function. • Responsible about the leisure department (SPA, Recreation, Animation, equestrian center, quad bike center, Baboo Village) Optimize the departmental budget in achieving the maximum revenue along with the highest guest satisfaction.

Sofitel Sharm El Sheikh Sinai (Egypt)

Leisure & Recreation Manager Sofitel Sharm El Sheikh Sinai (Egypt) ACCOR International• 298 Rooms• 4 Restaurants and 8 Bars• 39 team members• Optimize the departmental budget in achieving the maximum revenue along with the highest guest satisfaction. • Leading and managing team members 65 ambassadors (Leisure & Public Relation & recreation & night activities”, SO SPA & SO FIT center & Gym, Recreation duties “Beach & pools” and the Kids club).• Managing and organizing the SO SPA & SO FIT center (Massage, sauna, Jacuzzi, Hammam, steam room beauty center “Facial & Body Care” and Gym) with expat and international ambassadors.

Sofitel Sharm El Sheikh Sinai (Egypt)

Assistant Leisure & Recreation Manager Sofitel Sharm El Sheikh Sinai Egypt ACCOR International• 298 Rooms• 4 Restaurants and 8 Bars• 39 team members• Responsible about all leisure department operation

Sofitel Sharm El Sheikh Sinai (Egypt)

Leisure Coordinator Sofitel Sharm El Sheikh Sinai (Egypt) ACCOR International• One of the Opening Team Sofitel Sharm ELSHEIKH• Optimize the departmental budget in achieving the maximum revenue along with the highest guest satisfaction. • Leading and managing team members 65 ambassadors (Leisure & Public Relation & recreation & security “day & night activities”, SO SPA & SO FIT center & Gym, Recreation duties “Beach & pools” and the Kids club).• Managing and organizing the SO SPA & SO FIT center (Massage, sauna, Jacuzzi, Hammam, steam room beauty center “Facial & Body Care” and Gym) with expat and international ambassadors.• Responsible about (Diving boat and sailing boat, water ski, snorkeling day trip, parasailing, Kayaks, pedals, catamaran) Initiating lessons for the guests managing the material stock

Egypt

maximum the sales and revenue along with the highest hygiene.

Elmansorah Egypt

I was team leader

Graduated, Faculty Of Commerce Business Administration, Management And Operations, Very Good

Activities and Societies: I was only studyingI was studying at Cairo university in Faculty of Commerce (Business administration)

Graduated, Hotels Managments, Hospitality And Tourism Industry

Activities and Societies: I was only studyingHotel management, front office, sales and marketing, food and beverage, kitchen, housekeeping

Graduated, My Field Was Hotel Management, Front Office, Sales And Marketing, Food And Beverage, Kitchen, Housek

Activities and Societies: I was only studyingi was studying Hotels and Tourism