Ibrahim Sobhi Email & Phone Number

Riyadh, Saudi Arabia

Technical Consultation Solution DesignProof of ConceptTraining & Enablement

Riyadh, Saudi Arabia

• Working with the sales team to design, propose, and close new deals/opportunities with customers and to develop selling strategy and translating complex business requirements into Network solutions.
• Identify the customer business requirements and set the optimum design based on the requirementsincluding the network topology, network services and network applications.
• Prepares sales quotations and technical responses to Request of Quotation (RFQs), Request for Information (RFIs) and Request for Proposals (RFPs).
• Developing overall Network solutions including high-level design, statement of work, and bills of materials.
• Conduct site surveys for new & existing data centers and evaluate & develop new requirements for site preparations, physical infrastructures & active infrastructures
• Developing long-term relationships with customers, through managing and interpreting their requirements.

• Manage the implementation, operation and support of company’s corporate network infrastructure
• Give support to Cisco network equipment with configuration of multilayer switches and routers.
• Support dynamic routing protocols like open shortest path first (OSPF) and Enhanced Interior Gateway protocol (EIGRP).
• Supporting functions on Cisco call manager (CUCM) and Cisco IP phones. Managing and administrating Kaspersky Antivirus policies and tasks inside the company
• Supporting end users for all hardware and software problems

Citystars, Madinat Nasr, Cairo, Egypt

• Supporting Amadeus system for travel agencies and tourism companies
• Supporting end users for all hardware and software problems, including, computer software and hardware, networking, printing, emails, office applications and business applications
• Performing first and second level error analysis and recovery in a timely manner

Maadi, Cairo

• Troubleshoot technical queries and complaints
• support broadband, GPON, Internet technology, IPTV, Domain-name, Web hosting and 3G/4G
• Identifies, diagnoses, and resolves network problems
• Appropriately log and escalate unresolved complaints / queries to supervisors/designated authority and follow-up if necessary
• Handling customer in professional way and provide them with all accurate technical instruction