Ibrar Javed
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Ibrar Javed Email & Phone Number

Head of Customer Experience - UberEats - United Kingdom and Ireland at Uber
Location: United Kingdom, United Kingdom, United Kingdom 12 work roles 5 schools
1 work email found @telenor.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Role
Head of Customer Experience - UberEats - United Kingdom and Ireland
Location
United Kingdom, United Kingdom, United Kingdom
Company size

Who is Ibrar Javed? Overview

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Quick answer

Ibrar Javed is listed as Head of Customer Experience - UberEats - United Kingdom and Ireland at Uber, a company with 125643 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at telenor.com and a matched LinkedIn profile for Ibrar Javed.

Ibrar Javed previously worked as Head of Customer Experience - UberEats - United Kingdom & Ireland at Uber and Head of Customer Experience - Rides - Pakistan at Uber. Ibrar Javed holds Master’S Degree, Public Policy And Management - Data Analytics from Carnegie Mellon University - Heinz College Of Information Systems And Public Policy.

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Email format at Uber

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{first}.{last}@telenor.com
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Profile bio

About Ibrar Javed

Committed, creative thinker with strong passion for adding value to organization’s operations by leveraging analytical and people-centered management approach. Extremely motivated individual who thrives on challenges and possesses industry transferable skills in analytics and operations management. Passionate about using Data to drive decisions; well versed in using R, Python, Machine Learning and GIS tools to derive value from the organisational data.I thrive in situations which require building things from scratch and finding solutions to unexplored problems. At Uber, I have led the customer experience function in United Kingdom & Ireland and Pakistan across delivery and mobility business to ensure quality support for our customers. Before that, at Telenor easypaisa, as part of the core team that introduced mobile money industry in Pakistan, I launched multiple mobile money services from scratch and managed their evolution into commercially viable services that generated more than $ 4 million in revenues. Before Telenor, at Xelleraion, I led the efforts to set up offshore practice from scratch while also acting as Technical lead for the team.Specialties: Data Analytics, Product Management, Customer Experience, Account Management, Team Building and Management, Extensive experience of working with Start-Ups

Listed skills include Product Management, Account Management, Team Building, B2B Marketing, and 22 others.

Current workplace

Ibrar Javed's current company

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Uber
Uber
Head of Customer Experience - UberEats - United Kingdom and Ireland
United Kingdom
Website
Employees
125643
AeroLeads page
12 roles

Ibrar Javed work experience

A career timeline built from the work history available for this profile.

Head Of Customer Experience - Ubereats - United Kingdom And Ireland

United Kingdom

Head Of Customer Experience - Ubereats - United Kingdom & Ireland

Current

San Francisco, California, US

- Leading the experience function, managing a team of 6 members with an aim to deliver exceptional experience for eaters / delivery partners / restaurants during onboarding and post onboarding lifecycle on Uber platform- Coordinated with the EMEA / UKI Eats Leadership Team to devise strategic priorities for UKI; built detailed operational plans to execute.

Feb 2021 - Present

Head Of Customer Experience - Rides - Pakistan

San Francisco, California, US

- Leading the Community Operations function, managing a team of 100+ members with an aim to deliver exceptional experience for riders and drivers for both the in-person and virtual support channels- Devised customer support processes and policies for multiple modalities/channels in the market by collaborating with cross functional teams; optimized support.

Jul 2019 - Feb 2021

Interim Head Of Customer Experience - Senior Manager Community Operations

San Francisco, California, US

Feb 2018 - Jun 2019

Digital Pmo Lead

Telenor

- Responsible for coordinating with multiple verticals within the Digital division to track progress on key performance metrics - identify and evaluate new initiatives of the verticals- Prepare regular updates on business performance for the Telenor board

Jul 2017 - Jan 2018

Project Manager Gis - Power

Washington, District Of Columbia, US

- Identified GIS tools for conducting location analysis for HIV clinics across 3 sites in Africa. Coordinated with the sites to collect relevant GIS data. Developed a model to identify locations for setting up new clinics to improve access to the clinics by 30%- Used R to implement regression models to investigate gender income gaps in the US using the.

May 2016 - Sep 2016

Product Manager - Digital Financial Services

Fornebu, NO

· Successfully launched and managed a portfolio of 5 products accounting for 70% of total revenue for the division; responsible for end to end planning for multiple products; tracked and updated business projections for $72 million business portfolio through regular analysis of product performance, channel insights and competition· Led the market research.

Jul 2012 - Jul 2015

Product Executive - Digital Financial Services

Fornebu, NO

-I had core involvement in launch of International Remittance (IR) business in easypaisa including both over the counter (OTC) and mobile account (MA) based services; Designed entire value chain for the services from product concept to commerical roll-out-Actively involved in entire process of bringing new sending partners on board including commercial.

Oct 2010 - Jun 2012

Summer Intern

Lahore, Punjab, PK

  • Intern (Operations and Brand Function):
  • Interacted with industry experts to investigate factors that correlate with price movements in the cotton industry of Pakistan. Developed time-series and regression-based forecasting models for predicting future cotton.
Jul 2009 - Aug 2009

Manager

Xelleration Llc

· Developed Xelleration’s offshore practice from scratch and focused it towards providing full range of Software Development Life Cycle (SDLC) services; managed the expansion of offshore operations from a 2-member team to 30-member team within 1 year; achieved the target of the offshore office generating 10% of the company’s revenue 6 months ahead of.

May 2005 - Jul 2008

System Analyst, Mis

PK

  • Planned and implemented the outsourcing strategy for group MIS department. Collaborated with 25 executives across 6 different companies within the Nirala group to finalize the outsourcing strategy. The initiative.
Apr 2004 - May 2005

Teaching Assistant

Lums (Computer Science Department)

Prepared Assignments, Quizzes and conducted Labs and Tutorials

Sep 2003 - Mar 2004
Team & coworkers

Colleagues at Uber

Other employees you can reach at uber.com. View company contacts for 125643 employees →

5 education records

Ibrar Javed education

Master’S Degree, Public Policy And Management - Data Analytics

Carnegie Mellon University - Heinz College Of Information Systems And Public Policy

Mba, Marketing, Operations And Strategy

Lahore University Of Management Sciences

Bsc Hons, Computer Science

Lahore University Of Management Sciences

A-Levels

Lcas

O-Level

Beaconhouse Public School
FAQ

Frequently asked questions about Ibrar Javed

Quick answers generated from the profile data available on this page.

What company does Ibrar Javed work for?

Ibrar Javed works for Uber.

What is Ibrar Javed's role at Uber?

Ibrar Javed is listed as Head of Customer Experience - UberEats - United Kingdom and Ireland at Uber.

What is Ibrar Javed's email address?

AeroLeads has found 1 work email signal at @telenor.com for Ibrar Javed at Uber.

Where is Ibrar Javed based?

Ibrar Javed is based in United Kingdom, United Kingdom, United Kingdom while working with Uber.

What companies has Ibrar Javed worked for?

Ibrar Javed has worked for Uber, Telenor, Usaid, Us Denim Private Limited, and Xelleration Llc.

Who are Ibrar Javed's colleagues at Uber?

Ibrar Javed's colleagues at Uber include Ruben Alejandro Cavazos Huerta, James Harley Jr, Walid Abdouni, Lucas Abdullah, and Mahmoud Aly.

How can I contact Ibrar Javed?

You can use AeroLeads to view verified contact signals for Ibrar Javed at Uber, including work email, phone, and LinkedIn data when available.

What schools did Ibrar Javed attend?

Ibrar Javed holds Master’S Degree, Public Policy And Management - Data Analytics from Carnegie Mellon University - Heinz College Of Information Systems And Public Policy.

What skills is Ibrar Javed known for?

Ibrar Javed is listed with skills including Product Management, Account Management, Team Building, B2B Marketing, Start Ups, Project Planning, Team Management, and Integration.

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