- Management of the performance and stability for a complex VMWare, Microsoft Exchange, Active Directory, Internet Information Services and SQL environments including Microsoft Azure and Amazon Web Services.- Monitoring and maintaining backup and security requirements.- Management / Monitoring of VMware vSAN hyperconverged Infrastructure.

- Planned and implemented the company infrastructure to run on Amazon Web Services.- Assisted with the migration of services from old web host to a more efficient provider.- Installed and configured virtual cloud instances as required.- Implemented security and monitoring of all virtual cloud instances.- Configured and implemented backups for all required cloud instances.- Created virtual private cloud with separate production and development environments as required.- Monitor instances to ensure high availability and security.- Developed scripts for automation using tools like Ansible for deploying to multiple instances.- Experience in setup and maintenance of a mixed Linux (RHEL, Ubuntu, Amazon Linux AMI) and Apple environment.

- Exposure to incident, problem solving, and change management within a mixed Windows and Linux environment.- Assisted in planning and roll-out of a brand new satellite office in Austin.- Assisted in the planning and implementation of the office network based on Cisco Meraki hardware.- Created custom Powershell scripts to aid in Microsoft Windows Administrative tasks.- Experienced in programming and initial setup of the OpenPath access control system.- Created a customised company Windows 10 image for rapid-deploy via USB or network PXE.- Configured a Linux-based server to provide on-premise light LAMP stack for a Dokuwiki-based KB repository and local storage for the Austin office.- Assisted in planning and initial bring-up of the office VoIP solution based on Wildix.- Assisted in planning and maintenance of the Avaya PBX.- Assisted in the conception and creation of numerous Windows automation scripts written in Powershell.- Created a low-maintenance digital signage system to display agent statistics and metrics.- Provided all systems administration duties which includes configuration and maintenance of various services ranging from network, servers, hardware, software and local workstations.

- Experienced with handling numerous break-fix issues and researching root-cause analysis.- Reviewed current processes and create automation scripts.- Created documentation for more complex tasks.- Created custom-tailored workstations for end-users with mission-critical duties.- Created a tool that exports Windows Active Directory data and imports to OpenLDAP format.- Developed an interactive script for Help Desk staff with zero Linux experience to perform advanced administrative tasks.- Supported senior staff with assistance as needed.

- Processed tickets to assist end-users requesting help or access.- Troubleshoot and maintain numerous software and hardware issues as required.- Configured and maintained a small emulation cluster running Red Hat Linux Enterprise 5.8 for the Hardware Emulation Team.- Solved an ongoing issue with Building 400 at Lone Star Campus’ automation equipment on the first day.

- Performed administrative tasks using Windows Active Directory.- Assisted in maintenance of print server (CUPS) running OpenSUSE.- Assisted in developing a process for rapidly deploying laptop workstations to end-users using a GUI written in AutoHotkey.

- Assisted installation technicians with configuration and troubleshooting of fire security systems.- Assigned as the primary maintenance tech for proprietary Linux-based Digital Video Recorder closed-circuit surveillance system.