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◾Responsible for day- to-day staff management ◾Monitor staff performance and provide guidance, support and recognition◾Coordinate employee disciplinary process and follow through to resolution◾Complete performance reviews for staff◾Facilitate the ongoing development of staff to ensure iRhythm’s performance standards are met◾Direct and administer day-to-day activities of the Patch Service in accordance with established policies to provide high quality monitoring services◾Contribute to the strategic management, planning, and leadership of the company◾Recruit, hire, evaluate, and schedule employees◾Ensure compliance with all state and regulatory agencies◾Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for Patch Services◾Ensure economical and efficient performance under guidance of the company's goals, objectives, and clinical operating budget◾Develop and track performance metrics and process improvements◾Assist in the development and maintenance of the Standard Operations Policy and Procedure Manual◾Provide consultation and direction to ensure programs and services are implemented such that patients receive the highest level of care◾Collaborate with System Development group on enhancement to operating systems for Patch Services◾Function as a liaison between sales & the physician practice◾Review and make recommendations for improvement and enhancement of current services and development of new services◾Coordinate with the Training Manager on continuing education for existing staff and new hires◾As needed, assist in the scanning of Patch records

Promoted to lead team of 15 laboratory personnel in performing industry-leading pharmacogenetic testing to optimize drug therapy for various medical conditions. Oversee research and development of assay to increase sample load and reduce technical errors. Test and calibrate lab equipment to ensure optimum results. Assist with recruiting and training new staff. In charge of pre-inspection preparation of COLA inspection. Responsible for various administrative functions such as strategic planning, business development, marketing, quality control, and technical consulting. Serve as point of contact for all accounts, sales reps, and partners of company. • Worked collaboratively with upper management in transforming lab by developing compliant and cost-effective processes to achieve a 100% COLA survey and turning profit within 2 years of opening lab. • Collaborated with Business Analyst and LIS Coordinator in development of research plan for new venture, a blood work lab. • Developed and implemented people-development plans to determine capabilities of new employees and cross-training of staff.• Created processes for new ventures to ensure smooth transition and meet deadline to go-live. • Reduced operating costs of lab by 35% through selection of new vendors that sold lab products at more competitive prices. • Contributed to development of accounts management process and billing workflow.

Conducted research in development of assay to increase sample load and reduce technical errors. Performed daily maintenance of Real-time PCR instruments. Extracted DNA via buccal swabs using DNA-extraction instrument. Tested patient samples with genotype testing via Real-time PCR instruments. Tested and calibrated lab equipment. Served as lead technologist with responsibility for delegating work among staff. Assisted with recruiting, training, and mentoring of new employees. • Played instrumental role in strategic planning and organization of workflow to maximize proficiency in lab. • Served as lead in pre-inspection preparation of COLA inspection; received perfect survey along with CAP proficiency testing. • Assisted with developing accounts management process and billing workflow. Consulted with CEO, sales reps, and accounts manager on marketing strategies.

Performed daily and weekly maintenance of DNA Extraction instrument and transfer of files from instrument to print. Conducted research on development of assay to increase sample load and reduce technical errors. Recorded accessioning patient samples in personalized LIS system. Extracted DNA via buccal swabs using DNA Extraction instrument. Tested patient samples for genotype testing using testing equipment. Assisted with quality control

Monitored, analyzed, and documented heart rates and rhythms using GE and Phillips monitoring systems on a 24-bed unit. Alerted nurses and physicians of patients with arrhythmias.

Carried out cancer research under guidance of Dr. Kenneth Tsai in the development of a new method for invasive isolation of high-quality DNA from skin. Obtained DNA concentration via Nano Drop 2000, performed gel electrophoresis, and captured image via LabWorks software. Optimized and performed conventional PCR. Performed spin column DNA extraction using Qaigen spin columns.

Worked in various sections of the ER, including acute care, pediatrics, and fast track. Took incoming calls from ambulances and provided information to charge nurse. Called in codes during emergencies and paged doctors.