Bryan Banks Email & Phone Number

Detroit, Michigan, United States

Detroit, Michigan, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Clarkston, Michigan, United States

Design and develop reports for over 75 military commissaries using Microsoft Excel, Access, and Crystal Reports to display historical data of payments made to vendor contractors over a specified period of time.Maintain, analyze, and update Microsoft Access database tables using a combination of SQL queries as well as data imports from external sources.Provide website maintenance and technical support to clients, including account setup and troubleshooting issues, as well as performing backend website tasks that enabled clients around the globe to effectively use our website to complete their payroll process every month.Provide stellar customer service to enhance client relationships that led to over 90% clientsatisfaction ratings.Communicate with clients and contractors via phone and email to educate them on product offering updates and answer general questions regarding our services.

United States

With five campuses throughout Oakland County, OCC offers degrees and certificates in approximately 100 career fields as well as university transfer degrees in business, science and liberal arts. The College provides academic and developmental experiences allowing each student to reach their full potential and enhance the communities they serve. More than 40,000 students annually attend OCC; more than a million students have enrolled in the College since it opened in 1965.I have worked as an Admissions Coordinator at Oakland Community College for one year. Within that time frame, I have had the privilege to both lead and collaborate on several data projects that help drive our team's admissions strategies and provide insight for the college about our recruitment efforts. JOB RESPONSIBILITIES & HIGHLIGHTS:• Gathered and manipulated data using CRM Recruit tool & MI School Data to analyze enrollmenttrends at our institution and conduct statistical analysis to identify enrollment destinations.• Coordinated admissions events, including college transfer fairs, campus tours, and on-campus events centered around providing prospective students with information necessary for getting accepted into college, and being successful throughout their college experience.• Created admissions strategies based on statistical data about the college's enrollment numbers to determine better recruiting initiatives and outreach strategies to increase student enrollment.• Conducted monthly campus tours to educate students and expose them to the campus environment.

Sterling Heights, Mi

For over 60 years, MMI DOOR has earned the reputation as being the preferred door supplier of home centers and building supply dealers. With 3 locations, MMI DOOR is a true, single source door provider. Our product lines are available through most major building supply dealers and home centers nationwide.I worked as a Software Developer with MMI Door immediately after completing my Java Boot Camp at Grand Circus in Detroit, MI. Working as a Software Developer as part of a small team allowed me the ability to utilize my knowledge of programming and development principles to manage the coding files that powered our companies online door catalog. Although the company made use of industry-specific language and software, I was still able to apply the fundamental object oriented programming concepts developed through my boot camp studies, along with honing my Microsoft Excel skills through the use of applying advanced formulas, connecting spreadsheets, and writing code to automate file look-ups and data pulls that helped drive the company's online door catalog.DUTIES & RESPONSIBILITIES:• Constructed Microsoft Excel spreadsheets to organize and analyze large amounts of data using formulas and formatting techniques to simplify reading and understanding of the data.• Managed catalog updates using a door industry-specific proprietary software called Edgenet. I was responsible for creating large quantities of tables and structuring the data in such a way that enhanced our product offering and simplified customers’ ability to configure doors of their choice.• Performed automation testing on product additions and price updates made to our catalog prior to deployment.• Deployed quarterly catalog updates for publication to Lowes stores.

Detroit, Mi

DTE Energy (NYSE: DTE) is a Detroit-based, diversified energy company involved in the development and management of energy-related businesses and services nationwide.DTE Energy provided me with my first taste of data analysis. After working as a customer service representative for six months, I was promoted to Team Analyst where I worked alongside our Team Supervisor to oversee the team's performance. Aside from handling the most complex, escalated calls from the team, I worked a lot with overseeing and analyzing the teams call handling statistics. I would perform an analysis of our teams call handling times, customer satisfaction ratings, etc. and create visualizations and provide feedback on areas where individuals could improve.DUTIES & RESPONSIBILITIES:• Managed call handling statistics for a team of 10-12 Customer Service Representatives and identified trends and areas for improvement.• Oversaw team performance and conducted weekly team huddles to discuss weekly challenges, call handling statistics, and methods for improving call handling skills to reduce average call times while more effectively serving the customers’ needs.• Led team to 30% increase in call-handling time and customer satisfaction ratings.• Resolved escalated phone calls involving urgent customer needs, including billing issues, power outage complaints, payment plan enrollments, and errors on previous phone calls.

Assisted thousands of customers over the phone by starting and stopping their utility services during move-in and move-out dates, accepting payments, setting up payment plans, and organizing power outage resolutions. Resolved billing matters related to past due balances and informing customers of payment plan options. Educated customers on products and services that resulted in money and energy savings for their home

Troy, Mi

We’re proud to be a global specialty talent solutions provider, connecting great people with great companies in fields including Science, Engineering, Office, Light Industrial, Education, and more. Whether you’re a job seeker or an employer, we’ll help you ditch the script on old ways of thinking, so you can meet your goals and reach your potential. DUTIES & RESPONSIBILITIES:• Used various CRM Software programs to track applicants’ status and communication with our company and outside clients, make updates, and verify documentation throughout the hiring process.• Completed extensive data entry work in both excel spreadsheets and various CRM programs such as Salesforce.• Contacted job candidates to conduct background screenings and request confidential documentation in an effort to help the candidates gain meaningful employment with employers in their field of interest.• Performed follow-up calls with candidates regarding status of pre-employment screening process to ensure candidates met deadlines in gathering all documents requested by our background screenings department.

Ann Arbor, Mi

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.I worked as an Academic Success Partner (ASP) for the University of Michigan during my junior year so that I could share my knowledge and experience with incoming underrepresented students. I remember how challenging adjusting to college life at a large public university was - overwhelmingly crowded, difficult to make connections, and tough to get a handle on school-work while maintaining a social life. These were just some of the obstacles that I wanted to help new students navigate. By becoming an ASP, I not only had the opportunity to share my wisdom with students, but I also formed valuable relationships with the students and coworkers in that program. Together, the work that I performed as an ASP helped pave the way for the next generation of difference makers and mentors of minority students who may need help getting through college.DUTIES & RESPONSIBILITIES:• Mentored first-generation, traditionally underrepresented freshman students to increase retention rates during their undergraduate years.• Developed relationships and initiated outreach to departments across and around campus to connect students with academic support resources and career development aids.• Evaluated the academic and professional progress of students to determine the effectiveness of the program and resources currently used• Conducted strategic planning to improve the program moving forward based on results of student academic performance and adjustment

B.S. Kinesiology, Movement Science

Activities and Societies: Leaders and Best Program (Academic Success Partner), GEAR-UP Program, GIEU Study Abroad in Gabon, Community.

Java Developer Bootcamp

10-week instensive boot camp that fully prepares students for careers as java developers. The program covered the essentials of core Java.

Salesforce Administrator

Activities and Societies: Admin Beginner Trail (Data Modeling & Management, Lightning Experience Customization, User Engagement, Reports.