Inge Budaya-Tam Email & Phone Number

Toronto, Ontario, Canada

Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Mississauga

• Managed vendor relationships, monitored contract performance, and ensured invoices were approved with proper sign-off prior to payment for the construction of the White River Hydro Project:
• Initiated purchase orders and change requests.
• Monitored invoices and validated completion of work. Negotiated payment terms and fee adjustments for disputed invoices.
• Organized and coordinated grand opening with site project team to celebrate the completion of the White River Hydro Dam. Managed and communicated with executive stakeholders. Coordinated travel and arranged.

Mississauga, ON

• Managed requisitions and purchase orders for contracted nuclear reactor builds/refurbishment projects.
• Reduced new hire training by an average of two weeks by creating training material for nuclear database system.
• Identified improvements in the procurement process to streamline delivery and reduced delivery times by 15%. This saved projects late delivery charges.
• Prioritized urgent requisitions and purchase orders by analyzing workload reports to proactively and work collaboratively with buyers and order administrators to address time sensitive orders.
• Reduced the number of Non Compliance incidents issued to the procurement department by ensuring all documentation have been completed and included with all orders. This increased audit compliancy.

Waterloo, Ontario

• Managed and built an ongoing relationship with Fortune 500 Enterprise customers and BlackBerry’s representative in customer interactions for escalations of technical support tickets:
• Coordinated technical support staff located in Ontario, Eastern Canada, the States and Singapore to restore clients’ critical services back on-line, identify root cause and provide problem resolution.
• Established solid relationships with decision makers and BlackBerry server administrators in order to proactively make recommendations to improve operational efficiencies.
• Reduced number of customer problem tickets on a weekly basis by analyzing reports of open issues, identified and addressed tickets opened for longer than two weeks resulting in increased customer satisfaction.
• Proactively communicated known issues to mitigate, manage and contain potential problems resulting in minimal disruption to customer’s production environment.
• Conducted quarterly/yearly service reviews to assess customer satisfaction and ascertain customer’s future plans and business requirements. This drove product development.

Markham, Ontario

• Managed and maintained day-to-day operations of Domino servers and BlackBerry Enterprise Servers for 24x7 availability.
• Participated in server upgrade projects by providing existing server details, identifying risks and creating change requests to initiate changes to the environment.
• Setup and managed databases between IBM and external parties. Restored data flow by diagnosing replication issues for databases residing on multiple servers. This facilitated the sharing of time sensitive information.
• Provided second level support for BlackBerry user community to maintain service availability.
• Documented setup processes and lessons learned in resolving issue for the purpose of knowledge transfer.

Markham, Ontario

• Supported the Vice-President of Public Sector and his team on all aspects of business delivery.
• Planed and coordinated user migration from mainframe to Lotus Notes for eleven people. There was a corporate directive to move all users from mainframe based mail and calendar system to Lotus Notes. Worked with Lotus.
• Managed VP’s calendar, coordinated meetings, conference calls, travel arrangements, preparation of sales presentations.
• As part of an administrative team, effectively reduced learning curve and increased productivity of administrative team and customer satisfaction by providing effective training of new administrative hires on Lotus.

Bachelor'S Degree, Administration

Project Management