Ibukun Balogun Email & Phone Number

• Implementation of Revenue Line Tracker System: Led the design and deployment of a system for automating revenue tracking across subsidiaries, engaging stakeholders through workshops to identify strategic problems and.
• Development of Supply Finance Chain System: Coordinated cross-functional teams to establish business analysis and project delivery practices and standards across the project lifecycle. Facilitated the business.
• Implementation of Security Master List and Auction Result System: Drove the change management strategy for implementing a centralized platform that created a single source of truth for trading securities on the FMDQ.
• Enhancement of Report Upload & Display Format on the e-Markets Portal: Managed the transformation of report formats from xlsx, CSV, and pdf, to structured "DataGrid Format," significantly improving data accessibility.
• Provided continuous support for application performance improvements by leveraging business analysis and change management expertise. Monitored and tracked the adoption of the change, addressing issues in a timely.

• Development of Cashflow Lending System: Spearheaded the business analysis and change initiatives for a digital lending platform tailored to SMEs in the public sector. Verified the system's ability to book and disburse.
• Access Money Card Integration: Successfully managed change process for integrating Access Money Card with Airtel, enabling card transactions for cash withdrawal using POS. Drove the project by documenting the Business.
• Automation of Insurance Remittance on Bank Loan: Led the project to automate the transfer of insurance premiums paid by customers, ensuring seamless fund flow between the bank and its insurance partners.
• Enhancement of Access Insurance Direct Portal: Collaborated with internal/external stakeholders to provide business context in the design, development, and implementation of change to enhance Access Insurance Direct.
• Requery System Integration for Agency Banking: Worked on enhancing the Requery Service. Ensured alignment between stakeholders on transaction status on agents’ POS, with the disputed status on CEVA dispute portal.
• HealthXtra In-Branch Portal Optimization: Developed change strategy that enables leaders to promote the optimization of the Healthxtra platform for better initiation, processing, monitoring, and tracking of policy.

Nigeria

• Implementation of Bloverse System: Collaborated with an Agile development team to create the Bloverse Mobile and Web Application, utilizing a recommender algorithm to deliver relevant news and content to users..
• Elicited, analyzed, defined, and documented functional requirements through interviews, information-gathering sessions, business process modeling, and workflow analysis.
• Provided advice and guidance to assigned business/group on the implementation of change; evaluated the change environment to understand the complexity and impact of change to develop a program that meets required.
• Liaised between the business and technology teams to Identify resistance to the change and build required plans to overcome objectives through communications and training in order to implement and sustain the change.
• Structured the development of strategic plans, guiding the team on how to work independently and regularly handle non-routine situations.

Nigeria

• Supported Microsoft365 business issues, including SharePoint Sites, OneDrive, Outlook Client, Exchange Online and Teams
• Navigated global administrators through Active Directory and the Admin Center to assist with managing end users.
• Rendered technical resolution of an average of 6 incidents per day on issues ranging from mail-flow, hybrid environment issues, compromised account, data recovery, mail protection, identity, Outlook malfunction, etc.
• Assisted enterprise companies in migrating mailboxes from their local services to Microsoft Cloud services as part of their cost reduction projects and also provided support in handling SharePoint site and forms.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Acted as the primary technical contact, delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.

Nigeria

• Utilized MySQL and Excel applications for settlement and reconciliation processing.
• Maintained and updated security folders, daily occurrence books, timesheets and general paperwork.
• Oversaw daily and monthly settlement and reconciliation of all ATM card transactions for various banks.
• Trained and inducted new employees to the department and ensured excellent delivery of transactions and disputes.
• Proficiently ensured all transactions logged against terminals using Freedom Network are escalated to terminal acquirers.

Lagos, Nigeria

• Developed reports and analysis to support institutional initiatives, goals, planning and objectives.
• Assisted in setting up, conducting and documenting performance and evaluation tests or experiments.
• Facilitated the joining of new users’ system to domain, set up users’ logon and performed server backup.
• Supported and resolved hardware and software applications issues as reported by employees and Dizengoff’s management.
• Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.

27, Awolowo Way, Ikeja, Lagos, Nigeria.

Attended training on CISCO certified network associate (CCNA) course. Was awarded distinction as to both theoretical and practical aspect of the training.

Victoria Island, Lagos, Nigeria

• Collaborated with team members to process credit card applications.
• Troubleshot account problems and submit research requests on behalf of the customers.
• Responsible for assisting new and returning customers with questions and concerns about credit card accounts.
• Assisted with ATM card processing to include various banks settlement, POS configuration and customer relations service.
• Assisted customers with the credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts.

Bachelor Of Science (B.Sc.), Computer Science With Economics

Postgraduate Degree, Business Administration, Distinction