Leading and supporting the implementation of multiple projects with businesses, investors, corporate foundations, development institutions, and financial institutions across the globe.

Achievements:Redesigned the project framework and relaunched Bloom Network (Sterling Women Network), a bank gender parity promotion initiative. Achieved a 100% uptake of the culture bank-wide in Q1 of post-project resuscitation. Secured and spearheaded the Women’s World Banking Women Market Survey funded by the Bill and Melinda Gates Foundation.Part of a cross-functional squad that transformed Sterling Bank to a Digital Bank through organizational restructuring, re-aligned business and operating models, and talent requirement framework.Fostered the financial inclusion of Nigerian women with the EDC/Cherie Blair/Exxon Mobil Road to Growth program. Trained 800+ women in financial education and achieved a 20% customer conversion rate Influenced gender perspectives to employee talent in project communication, to promote better leverage of female employees’ gender-based signature strengths.Deliverables contributed to the Central Bank Sustainability Award 2017 (Excellence in Women Economic Empowerment Award) won by the bank............................Outputs:Successfully led the 100% uptake of One Woman among staff and management, influencing internal stakeholders to be ambassadors of gender parity and financial inclusion.Constantly evaluate the proposition's performance against global development metrics to identify gaps in market offering and measurable outcomes.Compare global standards in inclusion and gender parity, ROI of key activities, against outlined objectives, and adjust project variables likewise.Manage performance deliverables across front-facing and backend teams to achieve uniformity of compliance to Bloom Network’s gender parity goal.Identify, secure, and manage strategic partnerships with multilateral and international organizations that offer services, promotions, and advocacy regarding critical issues affecting women’s economic development.

Achievements:One of 11 applicants screened from 90 based on performance track record, to be trained and positioned for enterprise leadership, change management, project management as well as policy ideation and implementationSuccessfully managed special projects in 6 strategic business units within 18 months, with 100% satisfactory results in KPI and competency metrics.Influenced the uptake of the bank’s equal opportunity policy by analyzing strategic governance concepts, and proffering solutions that promoted the bank’s people management objective. Managed cross-team ad hoc projects withe following business units: Internal Control, Treasury & Financial Institution, Project Office, Information Security Office and Commercial & Institutional Banking.Managed the bank’s people management and compliance objectives in view of global sustainable development goals, relating to gender parity and financial inclusion.Deployed qualitative research methodologies to ascertain enterprise performance viz governance, employee engagement, and business unit performance.Key team member for change management, staff training and internal communication for the digital transformation project.Promoted the bank’s governance and operational policies at the business unit level, and aided strategic decision-making likewise.

Provided strategic supervision for the retail offices as well as low-end retail relationships at the branch.Executed customer-focused tasks for account maintenance and conversion; customer education and cross-selling.Managed the performance of retail staff, and resolved customer queries relating to internet banking.Successfully converted dormant accounts and implemented preventive measures against dormancy and churn.Sustained optimum performance score in the conversion of walk-in customers and third-party payeesCross-sold retail products, and attended to customers’ enquiries and complaints.Drive the branch’s retail and self-service focus.Managed the overall responsibility for the retail / customer service area.

Maintained responsibility for all U.K Visa application transactions in operations as well as settlement of accounts. This entailed the following outputs:Maintaining first level contact with the customer, and the collection of the appropriate visa application fees. Posting/amendment of correct visa fees to generate a receipt, and the collation of the end-of-day report for reconciliation.Proofing and reconciliation of accounts.Confirmed that passport requirements were aligned with payment requirements.Also provided customer service to French-speaking customers.