Ibukunoluwa Omoloye Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

• Prepare and conduct business process analysis• Prepare and conduct business requirements workshops• Functional design document (FDD) development• Define and evaluate functional and non-functional requirements• Create development design specifications• Set up application, system configurations for, and conduct, Fit Gap Analysis.• Conduct functional, data acceptance and process testing.• Functional installation, configuration, and user acceptance testing• Key user training, go-live support, and post go-live process improvement• Provide knowledge and experience to the support team for the solution• Go-live support and resolution of any issues.• Providing FinOps demonstrations• Guiding Project Managers and keeping them informed• Designing bespoke FinOps solutions• System configuration activities including setting up entities, forms and workflows.• Conducted testing and validation of configured solutions to ensure they meet business requirements.

Lagos, Nigeria

• Providing in-depth technical support for customer service delivery via the phone, written correspondence, or electronic service regarding technically complex problems.• Managing relationships with customers and support engineers by reviewing technical documentation for the troubleshooting steps.• An excellent understanding of the concepts of business roles and application security roles• Develop new techniques to support innovative solutions.• Provide specific coaching for each team member on a daily basis - help them grow• Act as first point of contact for technical issues, triage of complex cases and collaboration with other teams • Perform backlog and case reviews - idleness, technical solution, communication. Provide feedback and guidance to the case owners• Initiate or participate in cross-team efforts to triage and/or resolve client issues• Take ownership of complex cases as needed to speed up resolution and offload engineers from cases beyond their capability• Participate in case assignment rotation to balance workload in the team• Act as the first level for technical escalations of cases, take ownership and drive the escalation to resolution• Participate in product bug analysis as required by the Product Group/ backend team• Provides Postmortem analysis on escalations in collaboration with the SME• Provide technical mentorship and coaching to team members, individually and in groups• Drive and/or participate in team meetings with other teams for collaboration purposes• Knowledge Transfer for Best practice/Tools usage sharing, and lesson learned session• Drive continuous quality improvement by being a subject matter expert• Make clear, data-driven decisions, to ensure that the team operates at peak performance• Deep dive into problems in your team and resolve the root cause.• Proactively monitoring tickets and ensuring that SLAs are timely met.

Lagos, Nigeria

• Organizing and maintaining patient records, consent forms, payment forms• . Preparing patient charts for nurses and doctors• Answering multi-line telephone• Reconciling invoices and money at the end of the day• Making appointments and scheduling surgeries for the appropriate doctor• Becoming acquainted with vaccine protocols• Collating, checking and analyzing spreadsheet data• Identifying if and where processes are not working as they should and advising on changes to be made• Liaising with managerial staff and presenting findings and recommendations