Ibukun Orefuja Email & Phone Number

Edmonton, Alberta, Canada

10004 104 Ave. Edmonton, Ab T5J 0K1

• Performing varieties of Network, Active Role Server, Identity Access Management, VPN and Remote Connections issues, analyzing and monitoring tasks.• 1st and 2nd line support - troubleshooting of IT related problems from in-house software tohardware, such as Mobile Devices, Laptops, PCs and Printers.• Diagnose basic IT problems in discussion with user, providing support, and forwards to the appropriate level of support if escalation is required.• Maintaining a high degree of customer service for all support queries and adhere to allservice management principles and knowledge articles.• Password resets for a wide range of applications relating to various user accounts.• Service desk support of computer hardware/software; asset management; process responsibility within Incident/Problem Management.

Alberta Health Services, Cn Tower, Edmonton, Alberta

1. Record problems through discussion with the user and create ticket 2 Diagnose basic problems in discussion with user and forwards to the appropriate level of support 3. Ensures documentation is complete and follows up with user 4. Escalation of critical issues to the appropriate support group 5. Desk-side support of PC hardware/software; asset management; process responsibility within Incident/Problem Management and Service Desk 6. Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our clients 7. Other basic administrative duties as required 8.Understands and demonstrates the willingness to promote Acrodex’s vision and values

Edmonton, Alberta, Canada

• CK 71 handheld devices setup and configuration• Software and Hardware inventory taking• Workstations setup, software installation and configuration• Email setup on mobile devices• Assistance with issues on File and RDS server

-Assessment of IT Infrastructure -Proactive System Maintenance and Monitoring -Network security and Anti-Spam/Virus -Data/System Backups -Equipment and Software Procurement Including, Installation and Support -Asset and Licensing Management -Windows Server Deployments and Migrations

Edmonton, Alberta, Canada

• Provide Service Desk support to users either via phone, email or desk side as required• Perform a variety of network problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems• Perform initial problem analysis and triage problem to other appropriate staff when appropriate• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution• Apply diagnostic utilities to aid in troubleshooting• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution• Perform post-resolution follow-ups to help requests.• Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements• Collect, organize and document all problems and solutions in the Service Desk Tracking System• Installation, configuration and set up of computer systems as per established procedures when required

Nigeria / Canada

IT Support SpecialtiesData RecoveryWeb DesignComputer RepairsGraphic DesignsMobile Device SupportPC Virus Removal...

Edmonton, Canada Area

Opening labs as requested by students, or authorized NAIT personnelEnsuring security of the labs and their contents Ensuring that NAIT/DMIT policies and procedures are adhered toAll computers not in use (rendering) at the end of a shift must be turned offCount and document the number of computers in those labs that were used during shift and ensure all are accounted for

Edmonton, Alberta, Canada

- I organized the first ever talent show at NAIT as a peer mentor (url for the event is https://www.dropbox.com/s/tyinutgwgaduypp/InternationalStudentTALENTSHOW.mp4- Mentoring responsibilities- Helping students in the English as a second language with their grammatical constructs and use of Microsoft Office applications- Organized events during notable public holidays.-Organized activities such as bowling, curling, global village etc- I make bookings for events and meals for all events organized

Lagos, Nigeria

IT Support Specialties, Mail Configuration, Network Support...

Taraba State Wing

In charge of all computer related operationsManaged the Union's internet facilityTraining Staffs

Lagos, Nigeria

Worked on Document Management SystemsDesktop Support Technician

Post Graduate Diploma, Digital Media And It / System Administration

Activities and Societies: Peer Mentor Digital Media and IT (Systems Administration Parchment)

Bachelor Of Science (B.Sc.), Computer Information Systems

Activities and Societies: Babcock University Computer Club Computer Information Systems