• Lead an 11-person team delivering reliable drinking water to 74% of Orcas Island, maintaining low customer billing averages while achieving zero debt and profitable annual gains.• Fostered a certification-driven culture, resulting in 14 new water certifications in 2023, minimizing operational risks and ensuring high service standards.• Successfully navigated a major business model shift while expanding services to third-party systems, enhancing Eastsound Water’s capability in distribution repair and system resilience.

• Orchestrated the transformation of San Juan County's connectivity, increasing market share from 1% to 43% by introducing LTE Fixed Wireless and extensive fiber installations.• Partnered with T-Mobile on pioneering LTE Fixed Wireless, contributing to their national rollout of T-Mobile Internet.• Built a multi-million-dollar Salesforce CRM system to centralize ISP operations, supporting e-commerce, customer onboarding, and network visibility.• Optimized data analytics to drive customer acquisition and retention, leveraging diverse datasets including GIS, CRM, and real-time network data.

• Launched H&R Block’s $50 million tax promotion and Twitter’s Awesome Card reward program, increasing engagement by 400%.• Spearheaded Rewards Genius platform, onboarding 150+ companies and generating $1.5MM in initial revenue.• Developed RewardCodes.com, boosting user engagement by 22% through a seamless bulk digital gift card ordering experience.

• Partnered with Apple’s iBookstore and Sub Pop Records founder on a high-profile e-book, generating over 5,000 sales within three weeks.• Acted as interim VP of Product for Enthuse, a sports loyalty app, helping secure partnerships with top college teams and local businesses.

• Boosted subscription revenue by 16% in 60 days and expanded international offerings, increasing revenue by 30%.• Launched Paid Access, a subscription feature, reducing customer support load and optimizing billing processes, contributing to Ning’s sale to Glam Media.

• Increased GigaOM.com traffic by 200% and improved subscription conversion rates by 125% through site consolidation and funnel optimization.• Developed and launched GigaOM’s iPhone application, achieving 10,000 installs shortly after release.

• Led a major UI redesign for AllBusiness.com, enhancing ad click rates by $1MM annually and contributing to its acquisition by Dun & Bradstreet.• Delivered custom advertising solutions for Fortune 500 clients, including Dell, Intel, and Microsoft.

• Launched Photos.com, rapidly generating $1MM/month and redefining stock photography access.• Boosted revenue by 200% for ClipArt.com, growing the division’s revenue by 400% over four years.

• Led and managed Egreetings' team of site producers through its evolution from a start-up to a publicly held company. Hired, mentored, and managed a team of seven direct reports, making critical decisions daily on complex issues impacting each weekly release.• Oversaw programming for the Egreetings homepage and all channel pages, driving this top-20 website’s growth. Directed cross-functional teams (design, development, QA) from initial design to final release.• Identified, restructured, and communicated the company’s development process. Established and defined publishing dates and schedules, implementing weekly cross-departmental meetings to monitor production releases.• Initiated and led weekly company-wide editorial meetings to gather ongoing requirements. Developed, managed, and distributed an editorial calendar to communicate prioritized outcomes across teams.