Iman Zamani Email & Phone Number

Uxbridge, England, United Kingdom

As a Case Manager at World Travel Protection, I play a crucial role in providing comprehensive support and assistance to travelers worldwide. My responsibilities include:- Travel Assistance: Offering immediate support and solutions to travelers facing emergencies, ensuring their safety and well-being.- Coordination: Collaborating with medical professionals, security teams, and travel partners to manage and resolve cases efficiently.- Risk Assessment: Evaluating travel-related risks and providing guidance to mitigate potential issues.- Client Communication: Maintaining clear and consistent communication with clients, providing updates and information as needed.- Documentation: Accurately documenting all case details, actions taken, and outcomes to ensure high-quality service and compliance with company standards.- Problem-Solving: Quickly and effectively addressing a wide range of issues, from medical emergencies to logistical challenges, to provide the best possible outcomes for our clients.In this role, I leverage my diverse background in hospitality, childcare, sales, and forensic science to deliver exceptional service and support to travelers, ensuring they feel secure and well-cared for during their journeys.

27 Rue De Cîteaux, 75012 Paris

Dedicated multilingual nanny with extensive experience providing childcare services to children aged 1-16. Proficient in Spanish, Arabic, English, and French, facilitating language acquisition and cultural enrichment. I am skilled in creating engaging and educational environments tailored to each child's needs, fostering holistic development and well-being.Key Achievements:Successfully supported children's growth and development across various age groups, fostering academic, linguistic, and social skills. Implemented diverse activities to enrich learning experiences, promoting language acquisition and intercultural understanding. Received commendations from parents for outstanding childcare services, including effective communication and trustworthiness.Responsibilities:Provide after-school and summer childcare services for children aged 1-16, ensuring their safety, well-being, and engagement in activities. Create stimulating environments conducive to learning, play, and exploration. Support children with homework assignments and provide educational assistance. Facilitate language learning in Spanish, Arabic, English, and French through interactive activities, enhancing linguistic proficiency and cultural awareness. Organize playdates, outings, and educational excursions. Prepare nutritious meals and snacks, considering dietary preferences and restrictions. Maintain a clean and organized childcare environment, including tidying play areas, laundering children's clothing, and sanitizing toys and surfaces. Communicate regularly with parents to provide updates on activities and concerns. Adhere to specific instructions, routines, and preferences provided by parents.

2-3 Montagu Pl, London W1H 2Er, United Kingdom

Greeting and welcoming guests with a warm and inviting demeanour, fostering a positive first impression and ensuring a memorable experience from the moment of arrival.Achievements:Recognized for consistently receiving high ratings in guest satisfaction surveys for exceptional service delivery.Developed and implemented a personalized guest recognition program, leading to increased guest loyalty and return visits.Successfully resolved guest inquiries, requests, and complaints, maintaining professionalism and efficiency, resulting in a notable increase in guest satisfaction scores.Responsibilities:Efficiently managing check-in and check-out processes, ensuring accuracy and expedience to minimize guest wait times and enhance overall guest experience.Providing detailed information about hotel amenities, services, and local attractions, tailoring recommendations to individual guest preferences, and facilitating memorable experiences.Actively assisting guests with reservations, including room bookings, restaurant reservations, and transportation arrangements, optimizing guest convenience and satisfaction.Maintaining meticulous guest records with a strong emphasis on confidentiality and privacy, ensuring compliance with data protection regulations.Handling cash transactions with precision and integrity, including processing payments and reconciling accounts, contributing to the financial success of the property.Collaborating with cross-functional hotel departments to anticipate and fulfil guest needs and requests seamlessly, fostering a cohesive and customer-centric service environment.Proactively monitoring and promptly responding to telephone calls, emails, and other communication channels, demonstrating exceptional communication skills and attentiveness.Upholding the highest standards of cleanliness, organization, and presentation in the lobby area, creating an inviting and welcoming atmosphere for guests and visitors.

Westfield, Ariel Way, London W12 7Hb, United Kingdom

As a Front Desk Coordinator at Puttshack, I played a pivotal role in ensuring exceptional guest experiences and smooth operations within the venue.Achievements:Consistently met and exceeded sales targets, driving revenue growth and contributing to the overall success of the venue.Received commendations from guests for exceptional service delivery, evidenced by positive feedback and high ratings.Implemented streamlined processes and procedures that enhanced operational efficiency and optimized resource utilization.Fostered a collaborative work environment, effectively coordinating with team members to achieve collective goals and deliver outstanding guest experiences.Key Responsibilities:As a Front Desk Coordinator at Puttshack, I played a pivotal role in ensuring exceptional guest experiences and smooth operations within the venue. Responsible for selling golf, coordinating golf timings for all guests, providing guidelines and instructions, and organizing respective reservation packages, I managed the front desk reception area with efficiency and professionalism, serving as the primary point of contact for guests and addressing their inquiries and needs promptly and courteously. Additionally, I assumed responsibilities in the venue office, supporting administrative tasks and contributing to the smooth functioning of backend operations. I also played an integral role in setting up the reception team for upcoming shifts, ensuring adequate staffing and seamless handover processes.

10 Devonshire Square, London Ec2M 4Yp, United Kingdom

Summary:As the Administrative Assistant at Kenza Restaurant, I ensured seamless operations by implementing digital scheduling systems, streamlining procurement processes, and orchestrating diverse events, contributing to enhanced efficiency and customer satisfaction.Key Achievements:Spearheaded digital scheduling, reducing conflicts and enhancing staff satisfaction.Revamped inventory procedures, minimizing wastage and improving accuracy.Orchestrated diverse events, exceeding client expectations and enhancing the restaurant's reputation.Meticulously managed financial data, providing insights for strategic decision-making.Fostered seamless HR communication, contributing to a positive work environment.Established partnerships for captivating entertainment, attracting diverse clientele.Responsibilities:Provided comprehensive administrative support, ensuring smooth operations.Oversaw procurement activities, negotiating contracts and maintaining vendor relationships.Conceptualized and executed various events, from weddings to corporate meetings.Managed financial data, generating reports to inform strategic planning.Conducted regular stock counts, ensuring optimal resource utilization.Acted as an HR liaison, assisting with recruitment and employee relations.Secured diverse entertainment acts, enhancing guest experiences.Cultivated positive customer relationships, resolving inquiries and complaints.Coordinated with vendors to ensure timely delivery of goods and services.Assisted with marketing initiatives to attract and retain customers.Maintained accurate data and performed regular analyses for insights.Ensured compliance with policies, procedures, and regulatory requirements.Coordinated maintenance activities for a safe and welcoming environment.Implemented health and safety protocols, conducting regular inspections.Facilitated staff training sessions to enhance performance and satisfaction.

10 Devonshire Square, London Ec2M 4Yp, United Kingdom

Dynamic and customer-focused restaurant receptionist with a proven track record in reservations management and front desk operations. Proficient in ensuring seamless guest experiences from reservation to departure. Skilled in proactive communication, problem-solving, and collaboration to address guest needs and enhance satisfaction levels.Key Achievements:Successfully managed table reservations, optimizing seating arrangements and ensuring timely table setups to accommodate guest preferences, resulting in enhanced guest satisfaction.Implemented an efficient reservation tracking system, reducing booking errors by 20% and improving overall reservation management processes.Received commendation for exceptional customer service and problem-solving abilities, leading to increased customer loyalty and positive online reviews.Responsibilities:Coordinate and manage guest reservations for tables, ensuring accuracy and timely seating arrangements before guests' arrival.Handle incoming calls, greet and welcome customers with a warm and professional demeanour, providing assistance and information as needed.Maintain detailed records of guest visits and reservations, facilitating efficient guest management and personalized service delivery.Address customer inquiries and resolve issues promptly, demonstrating effective communication and problem-solving skills.Collaborate with restaurant staff and management to address customer complaints and ensure prompt resolution, fostering a positive dining experience.Oversee payment transactions, ensuring guests settle bills before departure and maintaining accurate records of payments received.Monitor and respond to restaurant emails, prioritizing communication and escalating issues to management when necessary.Liaise with restaurant staff to communicate guest bookings, preferences, and feedback, facilitating seamless service delivery and guest satisfaction.

763-765 Harrow Rd, London, Wembley Ha0 2Lw, United Kingdom

During my tenure at The Aura UK, a vibrant restaurant and shisha lounge in London, I embarked on a dynamic journey that allowed me to evolve from a waitress to a hostess and ultimately into a hospitality sales specialist.As a waitress, I honed my customer service skills, ensuring guests received top-notch service and had memorable dining experiences. I adeptly managed table reservations, took orders, and provided recommendations, contributing to the overall success of the establishment.Transitioning to the role of hostess, I assumed additional responsibilities in managing guest seating arrangements, optimizing table turnover, and creating a welcoming atmosphere for patrons. My attention to detail and strong interpersonal skills were instrumental in enhancing the guest experience and fostering repeat business.In my final role as a hospitality sales specialist, I collaborated with Cocoyaya UK to expand The Aura UK's reach by selling shisha pipes to other lounges across London. Leveraging my industry knowledge and sales acumen, I established partnerships and negotiated agreements, driving revenue growth and brand visibility for both The Aura UK and Cocoyaya UK.Throughout my journey at The Aura UK, I cultivated valuable skills in customer service, hospitality management, and sales, while fostering strong relationships with clients and partners. I am proud to have contributed to the success of a thriving hospitality business and look forward to leveraging my experiences in future endeavors.

179 Uxbridge Rd, London W13 9Aa, United Kingdom

As one of the initial team members at Slemani Kurdish Cuisine Restaurant, a small family-owned establishment, I played a fundamental role in delivering exceptional dining experiences to our guests. In this quaint and intimate setting, where modern technology was absent and reservations were managed using traditional methods, I honed my skills in customer service and upselling while contributing to the success of the restaurant. As a Front-of-House Team Member at Slemani, I excelled in providing warm and personalized service to our guests, ensuring their satisfaction and enjoyment throughout their dining experience. With a focus on upselling and promoting our menu offerings, I played an integral role in enhancing the guest experience and driving revenue for the restaurant.Achievements:During my tenure at Slemani Kurdish Cuisine Restaurant, I developed strong communication and marketing skills, effectively promoting our menu offerings to guests and increasing sales revenue. I received consistent praise and commendations from guests for delivering exceptional service, reflecting my dedication to providing memorable dining experiences.Key Responsibilities:Managed guest reservations, seating arrangements, and order processing using traditional methods, ensuring smooth operations in the absence of modern reservation systems.Collaborated closely with kitchen staff to coordinate timely delivery of food orders and maintain order accuracy, contributing to the efficient functioning of the restaurant.Leveraged my upselling skills to recommend and promote menu items to guests, increasing sales and revenue for the establishment.In this role, I embraced the charm and simplicity of a small, family-owned restaurant, where personal connections and exceptional service were paramount. My experience at Slemani Kurdish Cuisine Restaurant not only equipped me with valuable hospitality skills but also instilled in me a deep appreciation for genuine, old-school hospitality.

Forensics Science, Forensic Science And Technology, 2.1

During my Bachelor's degree in Forensic Science at the University of West London, I studied a wide range of subjects related to crime.

Btec Science, Science And Forensics Science, M.M.D

Gcse, Gcse, ---