Ian Carter Email & Phone Number

Auckland, NZ

Auckland, New Zealand

As The Warehouse Group's Chief Store Operations Officer, I develop and implement store operation strategies that maximise store sales and deliver exceptional in-store experiences for our customers. I'm responsible for the Retail, Retail Support and Central Operations teams, including co-sponsorship of the Group Business Operations Tribe, TWG Business and.

Auckland, New Zealand

Reporting to the CEO of The Warehouse & The Warehouse stationary. I am responsible for leading the Retail team, Retail Support and Central Operations teams, helping and supporting them to deliver our goal of "Helping Kiwis live better every day".

Coventry, United Kingdom

Responsible for reviewing and redefining the Retail Support Operations functions to help and support the delivery of transformation change within the group. Reported directly to the Group Chief Retail Officer.

Redditch, Hereford And Worcester, United Kingdom

• I hold P&L responsibility for the profitable operation of 455 stores with a turnover in excess of £1b. Reporting directly to the CEO, I manage key teams (Retail, Customer Service, Format Development, Property, Central.
• Led process improvements, designing and executing innovative programs leading to step changes in customer service and operational efficiency.
• Drove business to increase profit… Show more I hold P&L responsibility for the profitable operation of 455 stores with a turnover in excess of £1b. Reporting directly to the CEO, I manage key teams (Retail, Customer.
• Drove business to increase profit, implementing emerging technology such as new Multi Channel EPOS system for tablet-based assisted selling. Delivered on time and within budget.
• Led financial improvement initiatives, introducing payroll model to significantly improve deployment of colleagues, growing Net Promoter Score (NPS) well above industry benchmarks.My competencies and experience.

Redditch

• I directed operations for three divisions, providing central support to 24 areas and 455 stores throughout the UK and Ireland. I led the Retail Operations team, the Retail Change team, and the Customer Support Centre.
• Spearheaded quality improvements, completing strategic restructure of central support function on time and under budget, reducing support costs by £250k… Show more I directed operations for three divisions, providing.
• Spearheaded quality improvements, completing strategic restructure of central support function on time and under budget, reducing support costs by £250k annually.
• Built new trading team to translate commercial plan into retail plan that was simple, clear, and easy to implement; reversed sales declines to deliver 7% LFL growth.
• Improved employee engagement, developing and implementing targeted communication framework driving consistency and providing specialist support.
• Led process improvements, introducing the simplification project (“We Operate for Less”) delivering multiple customer experience improvements and multi-million-pound efficiency savings.Key ResponsibilitiesCentral.

UK And Ireland

• Reported to the main board Retail Director. I managed more than 180 stores within eight areas throughout the UK and Ireland; I led a divisional support team and implemented the “Getting into Gear” strategy to create a.
• Delivered sales growth ahead of company LFL performance by 2%.
• Reduced labour turnover by 15% and improved colleague retention and engagement. Key… Show more Reported to the main board Retail Director. I managed more than 180 stores within eight areas throughout the UK and.
• Reduced labour turnover by 15% and improved colleague retention and engagement. Key Responsibilities:Sales growth | Profit improvement | Business transformation | Cost reduction | Stakeholder management | Planning and.

Manchester, United Kingdom

• As part of my Kingfisher career development plan I moved across functions from Finance to take up the Operations role of Regional Manager. Reporting to the Operations Director I ran 3 of B&Q’s top 5 turnover Regions..
• Successfully completed the high-performance Top 100 Kingfisher talent group development program.
• Top 5 Sales, Contribution and Market Share growth in 3 regions.
• Won the employee nominated “David Hart” People Manager of the Year award 2007/8.
• Best Cost & Productivity Award in the company 2009/10. Divisional Region of the Year 2009/10. Key Responsibilities:Sales growth | Profit improvement | Cost reduction | Stakeholder management | Planning and budgeting |.

• Reporting to the Director of Finance I was responsible for the entire Asset Protection function. A team of 10 direct reports and 44 field and SSO based colleagues. The team was organised into four key work groups.
• Restructured the team to provide focused store process support whilst improving focus on fraud and commercial stockloss. Delivered significant payroll cost… Show more Reporting to the Director of Finance I was.
• Restructured the team to provide focused store process support whilst improving focus on fraud and commercial stockloss. Delivered significant payroll cost reduction.
• Won team nominated Finance People Manager of the Year 2005/6.
• Introduced a new industry first data mining system identifying fraud cases worth over £3m annually.
• Presented at several major international and group conferences on our strategic approach. Key Responsibilities:Strategic planning | Profit improvement | Business transformation | Cost reduction | Stakeholder management.