Isabel Castano Email & Phone Number

Arlington, Texas

• Provide outstanding customer service to 1,600+ Dallas Cowboys Season Ticket Holders (international, corporate and personal accounts), in order to add value to season ticket experience.• Facilitate relationships with current clients and implement strategies to sell existing inventory, increase renewals, and provide added value services Execute collection process for annual invoices Exceeded 98.5% renewal rate for the 2014 season Exceeded 99.1% renewal rate for the 2015 season• Assist with planning and execution of all Season Ticket Holder special events, sales prospect events, entertainment, gift distribution and communicating event and ticket specific information• Execute internal ticket orders for Vice President of Tickets Sales and Corporate Partners • Coordinate Teleforum call to engage and create an interactive experience between Season Ticket Holder base and company executives • Coordinate bi-annual Season Tickets Holder focus groups concentrating on adding value to the Season Ticket Holder experience • Responsible for preparing contracts, keeping accurate information within databases, maintaining the personal profile information and implementation of the benefits program, utilizing CRM and Archtics Ticketing Software

Conducted competitive research and analysis: Evaluated competitor’s communications material and messaging and prepared reports and recommendationsUpdated company website, photos, graphics, and event calendarAssisted with social media projects, Facebook, Twitter and newsletter content

Performed administrative duties including phone interviews, event planning, creating and sending out marketing piecesConducted competitive research and analysis: Evaluated competitor’s communications material and messaging and prepared reports and recommendationsAssisted with social media projects, Facebook, Pinterest, WordPress and newsletter contentCompleted company’s website updates

Marketed/Developed/Led student centered hall programs to promote social, education, diversity, health, emotional, understanding and growthCreated/Developed a positive living environment designed to link community, faculty, and residents, often resolving conflictPromoted academic excellence, addressed student needs, and encouraged involvement among residents in a way that supported the mission of the University and the Department of Housing and Residence Life

Contacted potential vendersAssisted with social media projects, Twitter, Facebook, and newsletter content