- Lead strategic planning across G&A and within People. Improved planning by incorporating stakeholder feedback, streamlining processes and layers, creating more structure, and enhancing communications- Serve as People lead in all M&A activity, driving cross-functional partnership from due diligence, deal close, employee day 1, through integration. Resulted in 100% key employee retention - Led change management for significant updates to equity compensation program, including stakeholder engagement, leader preparation, communications, and functional enablement- Served as interim Leadership & Talent Development leader

- Reimagined the future of work at Zendesk, transforming from an in-office culture to a digital first company. Led global team to introduce new ways of working, connecting, and perks (ex: Recharge Fridays) to reinforce culture shift- Redesigned employee listening strategy with People Analytics to provide an end-to-end approach to employee engagement. Built upon culture of data-driven decision making by integrating insights into a holistic view of organizational health- Lead a cross-functional team to design and deliver comprehensive change management strategy and enablement programs for Zendesk’s acquisition by private equity firms- Served as acquisition lead for People & Places, partnering across the function and with executives to ensure Day 1 readiness and post-close integration, lead monthly operational reviews, and identify and mitigate talent & culture risks

- Partner closely with CPDO and leadership team to provide data-driven solutions, operationalize People strategy, and deliver on corporate priorities (e.g., Board Meetings, Long-Range Planning).- Established the People & Places operating system, introducing operational rigor, improving internal communications, and cross-team partnership.

- Implemented new operating model for a professional services firm, impacting ~50,000 global employees. Scope included a comprehensive change & transition strategy and execution: leadership alignment, communications, change advocate network management, practitioner engagement, and digital asset development.- Conducted a digital maturity assessment at a leading global retailer. Prioritized three traits for each division and developed playbooks to provide actionable sprints, timing, value analysis, etc. to shift the organization towards becoming digital. - Developed chain-wide implementation strategy and program materials (e.g., training, field program statuses, communications) to introduce new processes and technology across a leading global retailer.- Identified key design decisions, documented change impacts, and created a change management strategy for beverage manufacturing company’s transition to a new finance platform. - Designed talent strategies at a top-tier mid-Atlantic university, including competency models, leveling guides, and career maps for critical positions to clearly identify and define career mobility.

Developed an organizational strategy for a transition to a new shared services model and implementation of Salesforce CRM at a top 25 national university.

Oversaw staffing, training and development, pay and benefits, performance management, succession planning, employee relations, and recognition programs for Target stores. Supported new store openings in the Bay Area for HR. Managed district wide Internship Program across nine stores, resulting in 100% intern conversion rate.