Albert Lin Email & Phone Number

Mississauga, Ontario, Canada

- Develop and execute a comprehensive strategy for corporate applications and systems, aligning with the company’s long-term business objectives.- Lead and manage a global team of professionals, fostering a culture of innovation, collaboration, and continuous improvement.- Provide strategic direction and guidance on the implementation and optimization of enterprise platforms such as Workday, cloud solutions, web and Salesforce.- Oversee the management, configuration, and… Show more - Develop and execute a comprehensive strategy for corporate applications and systems, aligning with the company’s long-term business objectives.- Lead and manage a global team of professionals, fostering a culture of innovation, collaboration, and continuous improvement.- Provide strategic direction and guidance on the implementation and optimization of enterprise platforms such as Workday, cloud solutions, web and Salesforce.- Oversee the management, configuration, and optimization of corporate applications, ensuring they meet business needs and performance standards.- Implement best practices for application lifecycle management, including planning, development, testing, deployment, and maintenance.- Ensure seamless integration and interoperability of various corporate systems and platforms.- Drive continuous improvement initiatives to enhance the functionality, performance, and user experience of corporate applications.- Evaluate and implement emerging technologies and solutions that can provide strategic advantage and enhance business processes.- Collaborate with business stakeholders to identify opportunities for leveraging corporate applications to drive innovation and efficiency.- Develop and enforce robust security policies and procedures to protect corporate applications and sensitive data.- Ensure compliance with relevant regulatory requirements and industry standards.- Implement comprehensive disaster recovery and business continuity plans for corporate applications.- Negotiate and manage contracts with vendors and service providers.- Establish key performance indicators (KPIs) and metrics to measure the effectiveness and performance of corporate applications and systems.- Provide regular strategic reports and updates to senior management on the status and performance of corporate applications.- Use data-driven insights to inform strategic decisions and continuous improvement efforts. Show less

Mississauga, Ontario, Canada

Manage Salesforce, Web, Cloud, Workday and Simulator teams at SOTI.

Mississauga, Ontario, Canada

- Manage budget and forecasting- Manage NPS, KPIs and goals- Review knowledge base materials and documentation- Review and improve services portfolio- Lead the simulators development team

Mississauga

- Manage the work of the Professional Services implementation consultants and ensure optimal resource utilization- Supervises and coordinates the day-to-day activities of implementation team- Working along with Project Coordinator, develops work schedules and monitors work flow to achieve implementation services revenue goals & objectives.- Act as an Escalation manager of important implementation & support issues to development team- Aids in each individual team member’s… Show more - Manage the work of the Professional Services implementation consultants and ensure optimal resource utilization- Supervises and coordinates the day-to-day activities of implementation team- Working along with Project Coordinator, develops work schedules and monitors work flow to achieve implementation services revenue goals & objectives.- Act as an Escalation manager of important implementation & support issues to development team- Aids in each individual team member’s development by enabling employees’ regular one on one and team meetings- Support the sales cycle through scoping and approval of PS engagements- Manage range of Professional Services projects to ensure quality, on time and on budget implementation- Responsible for onboarding new employees.- Monitors employees' performance and provides ongoing feedback to the individual.- Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills and you may be required to help in other areas as needed. Show less

- Assist all other Enterprise Mobility Consultants with complex enterprise support accounts to ensure best practices are implemented. This may include visiting these customers directly to understand their business and how they're using SOTI products.- Oversee all other Enterprise Mobility Consultants with complex enterprise support accounts to ensure the customers are self proficient and reduce average support case count.- Create Best Practices documentation for Professional Services… Show more - Assist all other Enterprise Mobility Consultants with complex enterprise support accounts to ensure best practices are implemented. This may include visiting these customers directly to understand their business and how they're using SOTI products.- Oversee all other Enterprise Mobility Consultants with complex enterprise support accounts to ensure the customers are self proficient and reduce average support case count.- Create Best Practices documentation for Professional Services and Support team.- Provide internal training for Professional Services and Support team on Best Practices.- Assist Presales, Support, and Professional Services on product related questions.- Work with Product Managers on product road map and user experience feedback. Show less

Mississauga, Ontario, Canada

- Hold requirement gathering sessions with clients and provide feedback to the back end software development team to assist in any product fixes, enhancements etc.- Setup and/or carry out large scale software migrations and upgrades- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues- Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different… Show more - Hold requirement gathering sessions with clients and provide feedback to the back end software development team to assist in any product fixes, enhancements etc.- Setup and/or carry out large scale software migrations and upgrades- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues- Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units- Document all Work Orders and Enterprise Support Cases accurately in a timely manner- Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone- Oversee & assist new hires adjust to life in Professional Services- Approve/Reject Discovery call requests submitted by Professional Services- Provide advice and technical expertise to members of Supprt & Pre-Sales- Vet "how to" documentation created among Enterprise Support Consultants- Render consulting and technical support services on project implementation to the project team- Assist in the escalation of business critical fixes- Assist Development with exhaustive testing of new platforms- Assess Scope of Work documents for technical accuracy- Provide Solution Architect expertise to customers- Assist in strategic planning of the Professional Services Department- Assist in the delegation of work to Professional Services resources when required Show less

Mississauga, Ontario, Canada

- Work with Business and Technology teams to define project requirements, and scope, and reach an agreement on the delivery process and schedule- Act as an expert for infrastructure teams in the plan, design, and delivery of complete solutions- Provide consultancy on projects and ensure a smooth transition to Operations teams- Interface with Product teams and drive the development of custom solutions- Customize and deliver SOTI Professional Services offerings

Mississauga, Ontario, Canada

- Receive incoming tech support calls from queue- Tracking of Salesforce cases- Tracking of TFS- Handle escalations- Provide a dedicated support for big profile customers

61 Wildcat Rd.

- Still functions as a Technical Services Associate very often- Manage the call center queue- Provide daily reports to management- Keep track of tickets, swaps and other management documentations- Provide training to new hires- Provide daily assistance as the first point of contact for the technical services associates- Manager call backs- Additional cases from management as required- Handle escalations of any internal outage across technical, customer service… Show more - Still functions as a Technical Services Associate very often- Manage the call center queue- Provide daily reports to management- Keep track of tickets, swaps and other management documentations- Provide training to new hires- Provide daily assistance as the first point of contact for the technical services associates- Manager call backs- Additional cases from management as required- Handle escalations of any internal outage across technical, customer service and sales departments- Quality assurance monitoring and coaching- Cancellation of reverse LNP accounts- Manage and assign follow ups from within and outside of the technical services department Show less

61 Wildcat Road

- Provide technical troubleshooting over the phone or through remote assistance (VNC)- Respond to emails from clients and management- Documentation of clientele’s issues- Open, track, and end services tickets- Complete other management required cases as required- Ability to work in rotating shifts