Ice King Email and Phone Number

Promote positive, professional, and timely service during sales to increase Geek Squad Plan purchases by 5% weekly.Adheres to Best Buy processes to ensure efficacy and profitability of operations for the entity offering Technologyinvestigation, troubleshooting, and resolution.Facilitates technology device repair for customers using various repair management software including GSX and Nova (CRM).Identifies technological pain points by asking critical thinking questions, actively listening, and taking detailed notes.Manage service requests/queues and provide a minimum of 85% accurate service status updates to customers and partners with fellow agents.Conduct product configuration through data management, UI demo, and installation services: Microsoft 365, OS software (Microsoft systems and Mac), mobile data transfer, new device setup (mobile and computer), and technical troubleshooting to provide repair or identify escalation for extended repair.

Received 40 hours of extensive training and participated in a team solely focused on MGE9s Amazon Robotics (drives and ROBIN arms) to streamline AR warehouse operations.Troubleshoot and provided frontline repair services to AR Floor robotic drive units and Amazon ROBIN FANUC arms (including robotic cell and LiDAR reporting).Proactively anticipated pain points for Amazon Robot operations by utilizing MHS (Material Handling Systems) Computer software Advised and instructed Amazon warehouse fulfillment associates during shifts on safety procedures Follow appropriate safety procedures used PPE and followed Lock Out/Tag Out procedures. and ensure a safe work environment by eliminating potential equipment safety hazards and interactions with Amnesty Drive robots; These procedures contributed to the distribution of products which achieved profit margins of up to 46% during the Prime Day event.Identified and efficiently resolved priority requests by constantly walking the floor areas and monitoring the AR operation through backend software applications (MMA, ARF, MHS).

Troubleshoot/resolved mechanical problems with conveyor diverter arms, the MRS tray sorter, and recirculation line blockage interfering with Amazon Robin and Drive robots.Cleared popcorn, photo-eye, and tote/tray collision jams.Trained to initiate and reset Emergency Stop (E-Stop) devices for chute conveyors, TRI-ARC Cantilever Rolling Ladder, and standard pallet jacks.Interpreted warehouse PC systems and reports electronic functional needs to the Reliability Maintenance Engineering (RME) team for additional safety resolutions.

Specialized in the Gift Card Scam department, assisting guests with data and confidential information protection and recovery.Resolved over 700+ escalated guest interactions with empathy, active listening, critical thinking, and attention to detail while managing sensitive data.Partnered with other Target departments in guest retail to provide guest solutions and quickly adapted to the changing business needs.Interacted with outside Target business partners to promptly resolve guest issues and advocated for the guest to drive loyalty.

Insights lead for desk, quantitative, and qualitative research to provide recommendations that influence strategy around specific initiatives for Best Buy’s Gen Z target.Presented data insights to consult larger research teams and cross-business partners at Best Buy Headquarters.Collaborated with research vendors to conduct surveys and deduct analysis to influence Best Buy’s Gen Z initiatives.