Isaac Chapa Email & Phone Number

Austin, TX, US

SAAS based HealthTech company that is creating a collection of web based API services and fully hosted platforms for both providers and consumers. We provide patients, physicians, and HealthCare professionals with innovative solutions to make more meaningful, rapid and knowledgeable decisionsSend me a message to learn more about partnerships and investment.

New York, NY, US

Augie is a payment platform for democratizing access to financial services by making it possible for millions of people to create a credit history using a track record of bills they already pay. As CTO, I am responsible for all engineering and product development teams, architecture, design and operations of AugieApp.

Costa Mesa, CA, US

• Lead product innovation initiative focused on technology & product strategy, modernization and acquisition targets across multiple Experian business units (Experian Ventures, Health, Consumer and B2B).
• Partnering with BU President to formulate GTM strategy for new consumer health initiative focused on health and pharmaceutical data, engagement and overall consumer benefits.
• Evaluated and designed product integration architecture with EMR/EHR, medical, pharmaceutical and health insurance data utilizing FHIR standards.
• Researched and tested various companies providing Photoplethysmography (PPG) and Transdermal Optical Imaging (TOI) products related to health biometric readings.
• Collaborating with Ventures/Health Divisions identifying health integration data brokers to support consumer initiatives including series X investment and/or potential acquisition.
• Conducted technology, operational and strategy due diligence on multiple acquisition targets across Partner Solutions, Consumer Services, and Health business units.

Costa Mesa, CA, US

• Upon the acquisition of CSID by Experian, continued role within Experian to focus on system scalability, product integration design and innovation. Specific to scalability, leads a team of seasoned architects.
• Designed platform evaluation plan to convert 15-year-old monolith applications into microservices architecture.
• Created solution architecture roles to provide technical requirements gathering/solutioning in conjunction with agile product/engineering teams.
• Designed architectural solutions for new digital identity product line within microservices architecture.
• Analyzed potential partner relationships to support new small business lines of products.
• Tasked to create, hire, train and handoff new technical account management organization.

Austin, Texas, US

• Joined early stage, innovative ID protection company to lead Operations and Technology (2nd employee working with four founders). Key member of senior leadership team reporting to President. Company acquired for $350m+.
• Managed and built a high-performance team of 30+ Austin based technology staff and 30+ member offshore development team in India.
• Utilized a hybrid agile/waterfall methodology for the rapid deployment and constant priority change driving by business
• Was the key technology executive responsible for presentation and Q&A with six exclusive investment firms, concluding in a $35M growth equity from Investcorp Technology Partners in December 2009 (received $142M.
• Led the technical due diligence and acquisition of three companies including a voice biometric (Pennsylvania), analytics (Boston) and cyber engineering/ethical hackers (London, UK)
• Negotiated and managed 20+ data, software and professional service vendors including rate/contract negotiation, issue resolution, SLA adherence and multi-year discounts

• Promoted to the Network Engineering department because of reputation as a Subject Matter Expert (SME) across all Grande products and platforms. Designed and engineered network architecture to provide installation.
• Supported RFP and RFI's pertaining to the Grande Access/Optical network, FTTH, FTTC, DLC, HFC and other related product solutions
• Planned, provisioned and supported multiple FTTH nodes throughout Austin, San Antonio and Dallas
• Managed project spend and capex requests according to budget
• Evaluated growth patterns and augmentation reports to ensure build plans are on schedule and scalability to support subscriber base
• Provided Tier 3 support to Network Operations, Field Support and Technical Support Teams

• Hired as the 5th TSC analyst of newly formed technical support center supporting Grande’s Internet, Phone and Cable subscribers. Quickly promoted to Sr Analyst and Tech Support Supervisor growing the team to 50 and.
• Grew support center from 5 to 80 resources over a 3-year period
• Created a hierarchy and responsibility matrix of level 1, level 2, supervisors and work force manager
• Created numerous methods of procedures (MOPs) for daily operational tasks assigned to department including phone provisioning, DMCA abuse notices, account activations/deactivations and after hour field support
• Created a team Intranet/Wiki to document how to’s, manuals, MOPs, and most common links to various systems
• Work with IT/Dev to create a single support tool aggregating 20 different tools used by analysts from a day to day basis, resulting in the ability to hire less skilled entry level employees (on average $5/hr less).

Digital Health Certification

Master Of Science, Computer Information Systems & Business

Bachelor Of Arts, Computer Science & Business