陳奕靜 Email & Phone Number

Taipei City, Taiwan

Taipei City, Taiwan

－Coordinating with global Ecommerce merchants to grow their sales and bring their business to the next level by launching and managing their online stores. Provide client end-users with accurate and timely responses to inquiries coming through various channels. Resolve the issues including domain, marketing, platform glitch, etc. Manage and resolve customer complaints.－Striving for excellent customer satisfaction and experience by ensuring all calls are handled professionally based on the quality guideline according to the ecommerce platform.Personal Accomplishments－Appointed as the ecommerce coach for junior members, guiding all the junior members to establish the right and positive mindset when facing challenges and customer complaints, taking control of the interaction, and instructing them to find resolution with techniques with correct keywords and resources.－Brainstorming with supervisors for customer solutions and providing creative ideas as well as valuable insights based on customer observation.－Recognized as the Top CSAT performance team among all the language care teams awarded by the Ecommerce Platform, the Top Performer 6 times, and Core Value Champion 5 times since July 2020 by TaskUs.

台灣 臺北市 信義區

－Responsible for visitor guidance, guest registration, ID distribution, telephone reception and other administrative tasks.－Organized business handbooks, management reports, and assisted senior managers with workflow improvement proposals.

United States

－Collaborated with colleagues from the States, Ecuador, Slovenia, China, etc to ensure all the guests are satisfied with the entire experience by developing strong team spirit and effective communication skills.－Responsible for the sanitary of all the kitchenware and organizing various kinds of containers.

Bachelor'S Degree, International Business

Activities and Societies: Goodwill Ambassador, Student Union、Student CouncilSchool Club Experience: June 2018 - June 2019 - 6th Student.

Vocational High School Diploma, Data Processing

Activities and Societies: Honor Guard, Health Care Team LeaderJune 2013 - June 2014 | Health Care Team Leader Sept 2012 - June 2015 |.