Managed impact to customer regarding organizational change in company. - Ensure on-going project on track and not be affected - Handle customer relationship consistent and minimize impact to business - Accelerate team role and ownership transition better to fit to larger organization

Executed customer programs with two major Japanese carriers. - Managed overall business and technical communication with customer - Delivered server and client software releases and helped deployment and integration - Implemented support scheme for carriers and device manufacturesFormed and launched Japan office - Recruited advanced and skilled candidates - Built the team with 4 members in 4 months, total 5 in 10 months - Designed working structure and process with members - Established full functional software support team with project management capability - Organized strong communication process between Japan office and development team

Software project management for Android and Windows Mobile products. • Launched Android Gaming Smart Phone for biggest mobile operator in Japan as a product software project manager: Managed more than 10+ functional teams in 4 different geological locations, 30+ members total, 5 month from planning to customer acceptance. Launched on time and under budget.• Led software integration activity. Managed feature development and software integration schedule. Built new integration process with best practice and coordinated teams in multiple functions. This approach helped hitting project milestones on time under difficult condition.• Promoted the device locally developed to global organization: Actively participated to global triage and decision making process that made the device as a part of global portfolio. The device was launched on time as planned with other global devices, followed by multiple maintenance software releases.• Managed software quality: Issue handling process definition, triage and prioritize critical issues, tracking status from open to close. Analyzed product software KPIs and risk proactively to minimize impact to schedule. Presented to senior management team regularly.• Tool enhancement: Created easy update tool for legacy issue handling system and published to global organization. It reduced 50 percent of software project manager's time for managing records in the system up-to-date and made them focus to analysis and priority setting.

Manager of Mobile Internet Browser and Web Widget Framework Software product lines.• Managed cutting-edge products in very dynamic, fast-changing, and competitive market. Responsibilities including: Business/Technical Requirement Development and Documentation, Competitor Analysis, Market Analysis, Product Roadmap, Compliance Documents, Demo Kits.• Enhanced customer satisfaction for existing products that made most of incoming revenue for the company• Worked for business development with field sales team creating new business solutions, best practices, and licensing models.• Supported professional service department on technical solution for customers.• Promoted and recommended products and strategic plans to senior executives.

Product management for Mobile Internet Browser. Project management for customer projects. Technical account management for device manufactures.• Managed multi-million dollar customer projects and delivered on time, on budget. Customers including KDDI, Vodafone Global, J-Phone (Softbank Mobile).• Led multi-regional, multi-cultural teams located among 4 countries, internal and out-sourced groups.• Managed OEM accounts on licensing and product delivery that generated main revenue stream for the company.• Developed relationship and kept good condition with international wireless network carriers and device manufactures that secured company’s position in customer from other competition.

Program Management for WAP2.0 System development project for a Japanese wireless network carrier, required 50+ members for 22 months including proxy servers, application servers, network, and client device software.• Demonstrated a critical role for entire project planning and execution in Japan. Enhanced project team structure and process. With creative mind and detail-oriented management, successfully launched system on time, on budget.• Built a strong team consist of project managers, device integration engineers, and QA team. Led highly motivated team in difficult project.• Single point of contact between customer and Openwave headquarters. Managed whole communication effective and free from misunderstanding due to language and cultural gap.• Managed Internationalization and Japanese Localization of client software.

Built and extended the first production WAP service in Japan working for very small, dynamic, start-up culture environment with less than 10 employees in Japan office.• Executed a critical role for taking off the first big production system of the startup company. Responsibility including; Sales support, Customer technical support, Deployment project management, Communication with content providers and system integration partners, Requirement development, Product localization, Testing and bug reporting, Communication bridge between customer and headquarters.• Directly managed project managers as business expanded rapidly.• Developed product requirement, proposed and implemented localization of product for Japan market so that customer quickly updated their service optimized to local market in short period

Supported sales of operation monitoring software run on Unix and OpenVMS• Developed selling tools for sales team to help proposing variety of product suits.• Accelerated selling cycle by frequent product presentation and training for customer on site.• Requested new feature to R&D department advocating Japanese customer. Suggested design and/or source codes to developers.

Expert of OpenVMS, Unix, and WindowsNT programming. Advanced Project Management for server-client system and information system utilizing internet technology.• Developed and launched Email-SMS gateway product for Japanese biggest wireless carrier.• Integrated web technology solution to legacy proprietary tree-structured database productPromoted client-server system solution for legacy system user, customers included on Japanese information provider, pharmaceutical companies, broadcasting network.• Developed and supported applications and tools for automated warehouse system• Programming skills: C, C++, Fortran, VAX assembler, MUMPS/M-language, Visual Basic, and other script languages.