Christian Smith, Cmca® Email & Phone Number

Texas, United States

As a 𝗖𝗠𝗖𝗔® 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, I help local HOA and COA boards manage and maintain their association assets. I combine my 20 years of customer service and technical support experience with PMI's proprietary system of integrated software solutions to simplify the community management process, allowing board members and residents the ability to access all the information they need from anywhere they are, anytime they need it.𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗱:- Community Management- Board Assistance- Community Communication- Assessment Collection- Accounting & Reporting- Calendar & Scheduling- Compliance Inspection- Document Management- Maintenance & InspectionsThe Certified Manager of Community Associations (CMCA®) is the only international certification program designed exclusively for managers of homeowner and condominium associations and cooperatives.

Yorkville, Il, Us

Established and developed market presence in relatively new, South-Central Sales Region where no significant exposure had previously been established. Maintained a regular call schedule and prospected new accounts through all available means, including internet research, social media platforms, trade sows, networking events, cold calls, and word of mouth. Developed and conducted training programs used with strategic distribution partners to better educate their sales teams and grow business. Grew territory sales from approximately $30k in sales to nearly $2.0 million in first three years. Engaged and secured company's largest print media account and coordinated project to develop a custom canvas solution that reduced customer's material costs by approximately 30%. Cultivated the vendor / customer relationship necessary to secure the account for long-term cooperation. Led an initiative to overhaul Aurora's freight program, which reduced inbound and outbound freight costs by more than half.

Buford, Ga, Us

Technical Lead - Reggiani Macchine S.P.A.Technical Specialist - Mimaki, Ergo SoftAnalyzed and initiated immediate changes to the troubleshooting methods being employed by existing field technicians in order to maximize their understanding of machine and software issues. Work directly with key accounts to resolve multiple long-standing issues that had previously remained unresolved or misunderstood. Analyzed customer operation and maintenance procedures in order to redesign more productive, long-term strategies that enhanced their workflow and productivity, while maximizing machine up time.Assumed the additional responsibilities of lead Reggiani technician, assisting in and supervising all three phases of installation: Mechanical, Electrical and Technologist. Assisted customers with post-installation training and technical support, including onsite troubleshooting and break-fix. Worked directly with Reggiani technicians in Italy and onsite, as well as ink and paper suppliers in order to identify and understand issues as they occurred, and to further perform or facilitate repairs as needed.

Irving, Texas, Us

Serviced major accounts in the Houston metro and surrounding markets. Developed sales strategies designed to promote ongoing territory growth and customer loyalty. Identified and established new clients through multi-level prospecting and cold calls. Utilized previous technical knowledge to provide field service support and troubleshooting as needed, including machine installations and break-fix.

Irving, Texas, Us

Lead Field Technician for machine installation, customer training, troubleshooting, phone support and onsite break-fix repairs. Assisted Account Representatives in closing equipment sales by providing technical knowledge to prospective clients, scheduling and coordinating client demos and providing product recommendations based on critical assessment of client needs and expectations.Cultivated long-term customer loyalty by upholding the highest level of post-sales service and support in both sales and technical capacity, as needed. Maintained a regular call schedule for customers in the Dallas / Ft. Worth area when technical responsibilities were not needed, including prospecting for new accounts and cold calls.

Irving, Texas, Us

Assisted the IT Manager with planning, development and rollout of complete network infrastructure across seven branch locations. Provided support and training to all network users, including troubleshooting network related issues, identifying the source of the problem and implementing corrective actions. Collaborated with corporate officers and branch managers to develop and implement new strategies to improve operational efficiency. Directed the reorganization of Houston warehouse facility. Assisted in the setup and launch of new branch location in Tulsa.Analyzed and developed new purchase forecast model focused on reduction and prevention of costly overstock and waste.

Irving, Texas, Us

Began in a general warehouse role, but was quickly fast-tracked through various positions within the company due to my tireless effort, dedication to quality work, and overall positive attitude. Positions included: Shipping / Receiving, Small Parcel Shipments, City Sales / Will Call (Manager), Inside Sales, Warehouse Manager, and Accounts Receivable. Following my time in Accounts Receivable, I was promoted to the IT Department as a System Administrator, then asked to handle Field Service for our Technical Department and later transferred to Houston to take on a role as Outside Sales, handling many of our top accounts. In all, my time at Reece totaled just over 17.5 years.