Isaac C. Johnson Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Drive a executive-sponsored, enterprise-wide initiative to mitigate Legal System Abuse (a large cost driver) by aligning senior leaders, coordinating cross-functional efforts, and leading project management• Conducted desk research and led internal and external expert interviews to analyze carbon market dynamics, market maturity, and the roles Liberty Mutual could play to design and successfully recommend a Carbon Market strategy for Liberty Mutual considering corporate carbon reduction commitments and enterprise capabilities• Led the project management of the design, build, and delivery of a 4-module training program for the 120 most senior leaders to create awareness, and activate the enterprise to integrate climate considerations into decision making; training is being cascaded to select functions in the commercial and specialty insurance business unit

Boston, Ma, Us

• Analyzed quantitative and qualitative data such as past loss experience, future expected loss experience, corporate expense loads, and client risk controls to determine pricing adequacy on new business opportunities and on a ~$10MM book of renewal business• Negotiated with broker partners on program structures, coverage requirements, pricing, and terms & conditions to effectively retain business and maintain client relationships despite competition• Presented emerging casualty insurance trends to clients’ Chief Financial Officers and Corporate Risk Managers, setting the context for renewal rates and terms

Boston, Ma, Us

• Created a behavioral and characteristic segmentation model of 1,600 Chilean agents / brokers and led the implementation of that model into a PowerBI dashboard while operating in a multi-lingual environment• Enabled cross-sell of marine cargo policies by developing an incentive program and leading re-branding of U.S. Marine’s marketing materials• Led cross-functional initiative to define the digital messaging vision and strategy, aligning the team’s resources to drive operational efficiencies and enable seamless omnichannel capabilities• Delivered a sales contact center shift strategy to improve employee experience while supporting operational efficiencies, unifying workforce management and contact center’s priorities

Boston, Ma, Us

• Revamped No Fault claims adjuster’ standard operating procedures using design thinking to improve the customer experience without compromising operational efficiencies

Dublin 2, Ie

• Partnered with client’s senior leadership on strategy regarding customer segmentation, employee equity and work-life balance, hours of operation, and resource location allocation • Directed client resources to ensure successful workforce management (WFM) expansion from 35 to 310 employees• Managed two resources to oversee deployment and design efforts for a WFM design for an operating model redesign• Collaborated with Accenture and client team members to develop and deploy an interim solution to support 7,500 claim handlers while driving client’s senior leadership to an end state WFM solution• Led a 2 week instructional design workshop with clients that resulted in $1MM sale for Accenture• Created WFM staffing model for migration and end state based on analysis of enterprise staffing (~10,600 people)

Dublin 2, Ie

Dublin 2, Ie

Menlo Park, California, Us

• Performed due diligence on target company’s loan portfolio to assist client in understanding risks of an acquisition deal• Conducted invoicing and billing reviews to ensure compliance with contracts and appropriate revenue recognition

Minneapolis, Mn, Us

Minneapolis, Mn, Us

New York, Ny, Us

Au

Master Of Business Administration (Mba) With Distinction

Bsb Summa Cum Laude, With Distiction, Finance

Education record

Education record