Fatin Nur Atika Md Yusof Email & Phone Number

Bandar Baru Klang

Sungai Petani, Kedah

• Prepare Material & Mortar Pump Quotation, Sales Order, Delivery Instruction, Tax Invoice, Credit Note, Debit Note, Cancel Note and other necessary sales documents.• Follow up & compile Customer Credit Application Form• Issue, collect & compile Customer Satisfaction Survey Form• Review & monitor CTOS for Maintain New Customer & inactive customer• Prepare & revised Project (Supply & Lay) Quotation• Update salesman weekly performance report-action plan, site visit & aging report• Compile & update salesman demo report, bonus task details in listing & report• Compile & calculate salesman weekly claim• Follow up Outstanding Sales Order• Reply customer enquiry on products delivey schedule & sales document• Service after delivery – to ensure good customer service• Chase customer overdue payment & update status• Serve walk in customer enquiry• Handle Customer complaint-Customer Product Refund/Exchange, price, charges • Prepare & follow up salesman request (name card, uniform, safety shoes, etc) & marketing materials• Entertain customer & office phone enquiry, for example: stock on hand, outstanding order, delivery status & schedule, MOQ & MOV, pricing history, customer status, payment status, company details territory, & update• Arrange, checking, follow up & feedback Director for salesman-territory, project & services & ad-hoc task• Compile estimation/forecast material order to purchasing department• Submit details for Customer sponsorship request for management approval

Sungai Petani

• Responding and coordinating all stakeholders (customers, bank officers, JPJ and Puspakom officers) requests by telephone, fax and email while managing the day-to-day operations of the office• Assist in daily sales operation and sales support documentation E.g. Order form and calculation sheet• Prepare internal memo, official letters & duty roster and handle petty cash• Planning and scheduling meetings, appointments and sales training• Ensure an efficient tracking system of all sales documentation, data entry, files & records• Assist in implementing the sales strategy as set by sales manager, including strategies for encouraging repeat business and up-selling• Managing promotional activities & organizing events and product exhibitions E.g. Roadshow and autoshow• Recording the progress of all enquiries and translate into a monthly report as directed by Sales Manager• Upkeep with clients and agents database & providing quality customer service pre-sales & after-sales• Provide administration support and processing of sales orders, proposals, quotation and tender where necessary• Monitoring performance of Sales Executives & maintaining showroom

Sungai Petani

• Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.• Creating marketing campaigns and working with the external PR to see them executed.• Creating and developing new innovative ways to communicate the company message to their existing customers.• Contributing to the annual sales and marketing plan.• Planning and project managing marketing events and evaluating their success.• Evaluating the effectiveness of all marketing activity.• Plan, develop and deliver campaigns as agreed within timescales.• Analyze financial activities.• Maintain the growth targets of finance in a company.• Help in solving due accounts of the past.• Forecast, manage and solve financial risks.• Improving pricing of item and of sales.• Review all the necessary documents to avoid disputes.• Find alternatives to cut the cost of the company. • Check the quality standards to ensure clients are satisfied with the products.• Assist GST reporting.