➢ Manage physio appointments for patients with physio therapists➢ Manage clinics partnership➢ See to day-to-day operations run smoothly within the company and personal life

➢ Maintain relationships with existing licensees in China➢ Promote additional patented technologies to existing licensees in China➢ Understand competitions on the market, embrace and utilize them when possible

Responsibilities ➢ Be the main contact connecting member companies in the Greater China Region and the Bluetooth SIG, drive engagement, expend relationships and gather regional insights➢ Provide strategic analyze and recommend region-specific programs to drive membership growth, engagement and retention as well as increase satisfaction➢ Assist brand and qualification/listing program managers to follow-up with brand or qualification/listing violation issues in the China/APAC region➢ Development partnership with key members to promote Qualification and Enforcement programs➢ Manage lifecycle of incentive & loyalty programs and adjust according to performance➢ Initiate and drive member application process optimization projectAchievements➢ Represented the SIG for the announcement of the formation of Smart Home Subgroup at the Computing Conference 2018➢ Sunset the Innovation Incentive Program by recommending the analyzation results to the Board of Directors➢ Increased Associate membership renewal rate while the rest of the regions are decreasing➢ Led localization project to increase member satisfaction of the Greater China Region

Responsibilities ➢ Lead PacRim team to support world wide customers with License Management matters➢ Assisting customers regarding License Management related matters through phone, e-mail and / or CRM (SalesForce) system➢ Coach & assist our partners with License Management related matters to help our customers➢ Define, maintain the KPIs of teamAchievements➢ Built up KPI system for PacRim team➢ Trained PacRim team for the CRM system transition (Siebel to SalesForce)

Responsibilities ➢ Assist Microsoft worldwide English-speaking customers with real-time advisory and informational services (technical and non-technical)➢ Utilize all tools and techniques necessary to provide top level customer service to customers of Microsoft➢ Produce and deliver bi-weekly training and business presentations to the customer service team as the team leader➢ Provide monthly and yearly metrics reports on business level data and trends for customer support➢ Gather metrics from tools, analyze processes, and train the team as part of the constant improvement initiativeAchievements➢ Best agent of Nov. 2006➢ Promoted to Team Champion

Responsibilities➢ Design, implement, maintain and fix bugs Price Application features for a distributed enterprise web application used as Software as a Service by large US and EU retailers➢ Assist in design and code reviews and definition of internal programming standards and frameworks➢ Communicate with US teams to coordinate feature requirement review, approval, and developmentAchievements➢ Being the communication portal between US and local team➢ Manage all pre & post documentation for the team