Ivan Cruz Reyes Email & Phone Number

United States

Tampa, Florida, United States

As a Senior Computer User Support Specialist some of my duties are• Provide advanced technical support to end-users, troubleshooting complex hardware and software issues.• Diagnose and resolve escalated technical problems via phone, email, remote access, or in-person.• Mentor and train junior support staff on troubleshooting techniques and best practices.• Implement and enforce IT policies and procedures to ensure consistent service delivery.• Coordinate with IT teams to deploy and maintain computer systems and peripherals.• Develop and maintain user documentation and knowledge base articles.• Evaluate and recommend hardware and software solutions to enhance user productivity.• Manage user accounts, permissions, and access controls in Active Directory and other systems.• Conduct user training sessions and workshops to promote IT literacy and best practices.• Monitor IT service performance and conduct regular audits to ensure compliance with standards.• Collaborate with vendors and service providers to resolve technical issues and optimize IT infrastructure.• Participate in IT projects, such as system upgrades, migrations, and deployments, as needed.

Tampa, Florida, United States

As a Senior IT Analyst, I provide technical support to end-users, troubleshoot hardware and software issues, and resolve technical problems via phone, email, or chat. I also documented all support activities and maintained accurate records.• Proficient in Active Directory administration and management• Experience in creating, managing, and troubleshooting user accounts, groups, and group policies• Knowledge of Active Directory Federation Services (AD FS) for single sign-on authentication• Proficient in Microsoft Office 365 suite including Outlook, Word, Excel, PowerPoint, and Teams• Ability to create and manage Office 365 groups, distribution lists, and security settings• Ability to troubleshoot and resolve issues related to VMware virtualization platform• Organize and prioritize help requests based on urgency and impact on business operations.• Escalate problems (when required) to the appropriately experienced technician.• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions and actions taken to final resolution.• Provided technical support and troubleshooting for end-users on hardware and software issues. • Documented and tracked all reported issues and resolutions in the help desk system.• Assisted in setting up and configuring new workstations and software for employees.

Tampa, Florida, United States

As an IT Operations Coordinator, I oversee daily departmental activities to ensure efficient operations. I develop and implement strategies to enhance productivity and performance.• Set up and configure PC workstations for new employees.• Install and upgrade computer hardware and software components.• Manage virtual servers and automate processes to streamline operations.• Provide customer support via phone, email, and in-person interactions.• Maintain inventory and manage warehouse logistics for IT equipment and supplies.• Train new employees on IT systems, processes, and protocols.• Supervise team members to optimize productivity and efficiency.• Coordinate with suppliers to ensure sufficient IT inventory levels.

Tampa, Florida

Fort Campbell, Kentucky

As a Cavalry Scout, I was responsible for gathering information about the enemy's whereabouts and strength. I operated various vehicles and weapons, conducted reconnaissance, and provided vital information to my unit.• Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.• Effective decision-maker in high-pressure environments. Managed and troubleshot computers, radios, and equipment.• Operated and performed preventive maintenance on wheeled and tracked vehicles and equipment valued at $2 million to transport personnel, supplies, and equipment.• Conducted reconnaissance and surveillance operations to gather intelligence in training environments. • Operated and maintained various types of military vehicles and equipment.• Assisted in the coordination of airstrikes and artillery fire to support ground troops in training environments.

San Juan, Puerto Rico

Responsibilities • Analyze market trends and customer needs to recommend new IT products and solutions.• Manage the lifecycle of IT products, from development and launch to end-of-life planning.• Collaborate with sales and marketing teams to develop strategies for promoting IT products.• Conduct product demonstrations and training sessions for customers and internal teams.• Gather and analyze feedback from customers and stakeholders to drive product improvements.• Monitor competitor activities and adjust product strategies to maintain a competitive edge.• Provide technical expertise and support to sales teams during customer engagements.• Develop and maintain product documentation, including user guides, technical specifications, and FAQs.• Coordinate with cross-functional teams, including engineering, support, and finance, to ensure successful product launches.• Track product performance metrics and prepare reports for management review.• Assist in the creation of product marketing materials, such as brochures, presentations, and online content.• Stay up-to-date with the latest industry developments and emerging technologies to inform product strategies.

San Juan, Pr

Responsibilities• Track and manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.• Maintain an accurate inventory of hardware, software, and network assets.• Coordinate with vendors and suppliers to acquire and maintain IT equipment and software licenses.• Manage asset tagging and labeling processes to ensure proper identification and tracking.• Monitor and update asset records in the asset management system to reflect current status and ownership.• Develop and implement asset management policies and procedures to optimize asset utilization and reduce costs.• Collaborate with finance and procurement teams to reconcile asset records and ensure accurate financial reporting.• Provide support for asset-related inquiries and resolve discrepancies in a timely manner.• Generate reports on asset utilization, inventory levels, and compliance for management review.• Ensure proper disposal of obsolete or end-of-life IT assets in accordance with environmental and security regulations.

Caguas, Pr

Responsibilities • Deliver IT equipment, documents, and packages from the warehouse to various offices, government establishments, and stores.• Obtain signatures and payments, or arrange for recipients to make payments for delivered IT assets.• Open, sort, and distribute incoming mail and IT-related shipments.• Perform general office or clerical work, such as filing materials, operating duplicating machines, and running errands related to IT needs.• Plan and follow the most efficient routes for delivering IT goods and services.

Associate'S Degree, Cyber Security, Completed

While I was at HCC, I gained comprehensive knowledge of cybersecurity principles, including network security, cryptography, ethical.

Graduated Of High School

Bachelor In Science - In Progress, Cybersecurity And Information Assurance

In progress