Ivan Cruz Reyes Email & Phone Number

United States

Tampa, Florida, United States

• As a Senior Computer User Support Specialist some of my duties are
• Provide advanced technical support to end-users, troubleshooting complex hardware and software issues.
• Diagnose and resolve escalated technical problems via phone, email, remote access, or in-person.
• Mentor and train junior support staff on troubleshooting techniques and best practices.
• Implement and enforce IT policies and procedures to ensure consistent service delivery.
• Coordinate with IT teams to deploy and maintain computer systems and peripherals.

Tampa, Florida, United States

• As a Senior IT Analyst, I provide technical support to end-users, troubleshoot hardware and software issues, and resolve technical problems via phone, email, or chat. I also documented all support activities and.
• Proficient in Active Directory administration and management
• Experience in creating, managing, and troubleshooting user accounts, groups, and group policies
• Knowledge of Active Directory Federation Services (AD FS) for single sign-on authentication
• Proficient in Microsoft Office 365 suite including Outlook, Word, Excel, PowerPoint, and Teams
• Ability to create and manage Office 365 groups, distribution lists, and security settings

Tampa, Florida, United States

• As an IT Operations Coordinator, I oversee daily departmental activities to ensure efficient operations. I develop and implement strategies to enhance productivity and performance.
• Set up and configure PC workstations for new employees.
• Install and upgrade computer hardware and software components.
• Manage virtual servers and automate processes to streamline operations.
• Provide customer support via phone, email, and in-person interactions.
• Maintain inventory and manage warehouse logistics for IT equipment and supplies.

Tampa, Florida

Fort Campbell, Kentucky

• As a Cavalry Scout, I was responsible for gathering information about the enemy's whereabouts and strength. I operated various vehicles and weapons, conducted reconnaissance, and provided vital information to my unit.
• Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
• Effective decision-maker in high-pressure environments. Managed and troubleshot computers, radios, and equipment.
• Operated and performed preventive maintenance on wheeled and tracked vehicles and equipment valued at $2 million to transport personnel, supplies, and equipment.
• Conducted reconnaissance and surveillance operations to gather intelligence in training environments.
• Operated and maintained various types of military vehicles and equipment.

San Juan, Puerto Rico

• Responsibilities
• Analyze market trends and customer needs to recommend new IT products and solutions.
• Manage the lifecycle of IT products, from development and launch to end-of-life planning.
• Collaborate with sales and marketing teams to develop strategies for promoting IT products.
• Conduct product demonstrations and training sessions for customers and internal teams.
• Gather and analyze feedback from customers and stakeholders to drive product improvements.

San Juan, PR

• Responsibilities
• Track and manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.
• Maintain an accurate inventory of hardware, software, and network assets.
• Coordinate with vendors and suppliers to acquire and maintain IT equipment and software licenses.
• Manage asset tagging and labeling processes to ensure proper identification and tracking.
• Monitor and update asset records in the asset management system to reflect current status and ownership.

Caguas, PR

• Responsibilities
• Deliver IT equipment, documents, and packages from the warehouse to various offices, government establishments, and stores.
• Obtain signatures and payments, or arrange for recipients to make payments for delivered IT assets.
• Open, sort, and distribute incoming mail and IT-related shipments.
• Perform general office or clerical work, such as filing materials, operating duplicating machines, and running errands related to IT needs.
• Plan and follow the most efficient routes for delivering IT goods and services.

Associate'S Degree, Cyber Security, Completed

While I was at HCC, I gained comprehensive knowledge of cybersecurity principles, including network security, cryptography, ethical.

Graduated Of High School

Bachelor In Science - In Progress, Cybersecurity And Information Assurance

In progress